At a Glance
- Tasks: Support the Store Manager in driving sales and delivering exceptional customer experiences.
- Company: Join Majestic Wine, a vibrant team passionate about wine and customer service.
- Benefits: Competitive salary, performance bonus, staff discounts, and career development opportunities.
- Other info: Full training provided, plus invites to exclusive wine tasting events.
- Why this job: Be part of a dynamic environment with opportunities to explore vineyards and develop your skills.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a can-do attitude.
The predicted salary is between 30000 - 40000 £ per year.
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-to-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Responsibilities
- Support your Store Manager in driving the performance and day-to-day operations of your store.
- Take responsibility of the store and team in their absence.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Support the recruitment, management & development of the team.
- Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Be able to demonstrate your ability to deliver exceptional customer experience & service.
- Experience of understanding retail KPIs and how to drive improvements.
- You can prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Excellent communication and time management skills.
- Willingness to work towards WSET 2 and 3 Qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you?
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- Contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Job Specifics
- Contract: Permanent.
- Hours: 45 Hours Per Week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver's license (held for at least 12 months) for this position.
- Internal applicants - Please have a conversation with your line manager before applying.
We look forward to receiving your application! Together we are Majestic!
Retail Assistant Manager - Wokingham employer: Majestic Wines Warehouse Limited
Majestic Wine is an exceptional employer that prioritises employee growth and development, offering competitive salaries, performance bonuses, and extensive training opportunities. With a vibrant work culture that encourages teamwork and a passion for customer service, employees enjoy unique benefits such as wine tasting events and a contributory pension plan, all while working in the beautiful town of Wokingham.
Contact Details:
Majestic Wines Warehouse Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager - Wokingham
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine, understand their values, and be ready to chat about how you can contribute to their goals. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your pitch! When you get that interview, be prepared to talk about your experience in retail and how you've driven sales or improved customer service. Use specific examples to back up your claims – we love a good story!
✨Tip Number 3
Show off your passion for wine! If you have any knowledge or experience with wine, share it during your interview. It’ll set you apart from other candidates and show that you’re ready to engage customers with enthusiasm.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant Manager - Wokingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your love for retail and customer service, so share any relevant experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in driving sales and managing teams, as well as any specific KPIs you've worked with. We appreciate a personalised touch!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We’re looking for straightforward communication that showcases your skills and experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your KPIs
Before the interview, brush up on your understanding of retail KPIs. Be ready to discuss how you've driven improvements in past roles and how you plan to optimise performance in this position. Showing that you can identify focus KPIs will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a customer. This will demonstrate your commitment to providing a VIP experience, which is key for the role.
✨Demonstrate Team Leadership
Be ready to talk about your experience in supporting and developing junior team members. Share examples of how you've helped others grow, whether through training or mentoring. This shows that you're not just a leader but also a team player who cares about the success of others.
✨Passion for Product Knowledge
Familiarise yourself with the product range and be prepared to discuss your passion for it. If you have any experience with wine tasting or similar events, share those stories. This will highlight your enthusiasm and ability to sell the story, not just the discount.
