At a Glance
- Tasks: Support store team, drive sales, and deliver exceptional customer service.
- Company: Join Majestic Wine, the UK's number one wine specialist with a dynamic culture.
- Benefits: Competitive salary, up to 20% staff discount, and career development opportunities.
- Other info: Enjoy a supportive workplace with excellent training and career progression.
- Why this job: Be part of a revolution in retail and grow your skills in a fun environment.
- Qualifications: Passion for customer service, teamwork, and a full UK driving licence required.
The predicted salary is between 22000 - 26000 £ per year.
Fancy joining the UK's number one Wine Specialist? Majestic Wine Trowbridge are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 30 Hours Per Week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver's license (held for at least 12 months) for this position.
Retail Sales Assistant/Driver - Trowbridge (30 Hours- New Store) employer: Majestic Wines Warehouse Limited
Majestic Wine Trowbridge is an exceptional employer, offering a vibrant work culture where employees are encouraged to grow and develop their skills in the dynamic retail environment of the UK's leading wine specialist. With competitive salaries, generous staff discounts, and robust career development opportunities supported by in-house training, team members can thrive while delivering outstanding customer service. The supportive atmosphere, combined with unique benefits like access to Retail Trust services, makes Majestic Wine an attractive place for those seeking meaningful and rewarding employment.
Contact Details:
Majestic Wines Warehouse Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Trowbridge (30 Hours- New Store)
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine, their products, and their values. This way, when you walk into that interview, you can show off your passion and knowledge about what makes them the UK's number one wine specialist.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate exceptional service. Remember, they want someone who can deliver a VIP experience, so be ready to share how you'd go above and beyond for customers.
✨Tip Number 3
Show your enthusiasm for learning! Mention your willingness to gain wine knowledge and pursue the WSET qualification. This will highlight your commitment to personal growth and your eagerness to contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Majestic Wine family. Let’s get you that job!
We think you need these skills to ace Retail Sales Assistant/Driver - Trowbridge (30 Hours- New Store)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for wine and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the role. We love seeing how your past roles have prepared you for this position, so don’t be shy about showcasing your achievements!
Be Authentic:We appreciate honesty and authenticity in applications. Share your unique story and what drives you. This helps us get to know the real you, which is super important for our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Wine
Since Majestic Wine is all about wine, make sure you brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, regions, and the basics of WSET qualifications. This will not only show your passion but also help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This role is all about creating a fantastic shopping experience, so let them know you can do just that!
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be ready to discuss how you work well with others. Share experiences where you supported your team to achieve targets or improved store performance. Highlighting your collaborative nature will resonate well with the interviewers.
✨Be Ready to Drive
Since driving is a key part of the job, ensure you're comfortable discussing your driving experience. Mention your full UK manual driving licence and any relevant experiences that showcase your reliability and responsibility behind the wheel. This will reassure them that you're ready for the role!
