Retail Trainee Manager - Southend in Southend-on-Sea

Fancy joining the UK’s number one Wine Specialist? Majestic Wine in Southend are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company has undergone an ambitious transformation and turnaround programme.

The Role

As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager.

Key Responsibilities

• Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
• Drive store performance by maximising sales opportunities.
• Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification.
• Take accountability and pride for the physical appearance and maintenance of your store.
• Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure compliance with internal policies, processes and complete mandatory training.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members.

Knowledge & Skills Required

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer experience & service to every single customer.
• Prioritise and strategically problem solve in high pressure environments.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive Salary & Performance Bonus.
• Up to 20% staff discount.
• Career development opportunities supported by excellent in-house training schemes.
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan.
• Life Assurance (Worth 2 times your annual salary).
• Uniform provided.
• 29 days holiday, including public and bank holidays.
• Invites to wine tasting events.
• Access to Retail Trust including discounts and support services.
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards.
• Full training provided for your first 3 months with continued support throughout your career.
• Company sick pay scheme.

Job Specifics:

• Contract: Permanent.
• Hours: 45 Hours Per Week.

We look forward to receiving your application! Together we are Majestic!