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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries for our wine-loving customers.
- Company: Join Majestic, the UK's largest specialist wine retailer with a vibrant team culture.
- Benefits: Enjoy competitive pay, staff discounts, and 29 days holiday plus career development opportunities.
- Other info: Flexible working options and a supportive environment for personal growth.
- Why this job: Be the friendly face of Majestic and make a real difference in customer experiences.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 20000 - 30000 £ per year.
Overview
We have an exciting opportunity for a Customer Contact Centre Advisor to join the UK’s largest specialist wine retailer during our busiest time!
Join Our Customer Team on a Fixed Term opportunity to Support, Help, and Make a Difference!
Who we are
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role
At Majestic, we put the customer at the heart of everything we do and, this is especially true in our Customer Service Team. As a Customer Service Advisor, you are the friendly face of Majestic, who will be able to help our customers with whatever query they may have. Checking the status of an order; easy! Talk to a customer about their next subscription send; not a problem! Your most important job will be delivering 5-star service to all our customers and ensuring we resolve their queries on their first contact. As a brand ambassador, you will also support the wider business with outbound calling activities that help to add value to Majestic and our customers.
Job Specifics
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Contract Type: 1 month FTC – Full Time. Ability to work shifts (9:00am – 5:30pm and 10:30am – 7:00pm) including weekends (9:00am – 5:30pm)
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Location: Watford. Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office.
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We are proud to offer a new Agile Working Policy for Support Centre colleagues; a blend of office and home working which will include 3 days working at the Majestic Office
Key Responsibilities
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Deliver exceptional customer service across all Majestic channels; telephony, email, social media
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Take ownership of all customer queries and strive to deliver the best possible resolution every time
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Represent the brand. As the voice of Majestic, you’ll always provide an engaging, positive and empathetic customer experience.
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Support with outbound calling activities that add value to Majestic and our customers
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Achieve all key performance indicators, including excellent CSAT, quality and productivity
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Ensure customer queries are dealt with promptly and in line with our service level agreements
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Adhere to all legislation regarding customer confidentiality and data protection
Knowledge & Skills Required
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Proven experience working in a customer service environment
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Excellent written and verbal communication skills
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A passion for providing exceptional customer service and genuine empathy – a desire to deliver the best possible customer experience on the first contact
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Experience driving sales through exceptional service
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Experience and confidence working towards targets in a KPI driven environment
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The ability to work and communicate effectively in a team
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Excellent time management and organisational skills
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Strong computer skills and confidence working with different technical systems
What\’s in it for you
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A competitive salary & performance related bonus
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Up to 20% Staff Discount
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29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
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Life Assurance (Worth 2 times your annual salary)
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A contributory Company Pension Plan
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Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
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Free parking on site with electric charging points
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Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
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Company maternity, paternity and adoption leave after 26 weeks
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Long service rewards.
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Company sick pay scheme
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview
No Agencies Please – We thank you for your interest in working with Majestic Wine, however, we have a PSL who will be supporting us if needed. We will not pay fees or acknowledge any CV\’s supplied to Majestic Wine unless you have been briefed on the role by a member of our Talent Team.
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Seasonal Customer Contact Centre Advisor (FTC) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Contact Centre Advisor (FTC)
✨Tip Number 1
Get to know Majestic! Familiarise yourself with their products and values. When you understand what makes them tick, you can tailor your conversations to show you're the perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios, like a tricky customer query or a product recommendation. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Show your passion for wine and customer service! Whether it's sharing a favourite wine story or discussing how you’ve gone above and beyond for customers in the past, let your enthusiasm shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Majestic team.
We think you need these skills to ace Seasonal Customer Contact Centre Advisor (FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and making their experience memorable.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the role. Highlight any previous customer service roles and how they’ve prepared you for this position with us at Majestic.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what exceptional service looks like and be ready to share examples from your past experiences. Majestic values empathy and a positive attitude, so think of situations where you went above and beyond for a customer.
✨Familiarise Yourself with Majestic
Do some research on Majestic Wine. Know their product range, recent changes, and their commitment to customer service. This will not only help you answer questions but also show your genuine interest in the company and its mission.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, working under pressure, and achieving targets. Practise your responses, focusing on how you can deliver 5-star service and resolve queries efficiently, as this is crucial for the role.
✨Showcase Your Team Spirit
Since teamwork is essential at Majestic, be prepared to discuss how you work well with others. Share examples of successful collaborations and how you contribute to a positive team environment, as this will resonate well with the interviewers.