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- Tasks: Join us as a Trainee Manager, learning all about retail operations and customer service.
- Company: Majestic Wine is the UK's largest specialist wine retailer with over 200 stores nationwide.
- Benefits: Enjoy competitive salary, staff discounts, career development, and exciting incentives like vineyard trips!
- Why this job: Be part of a dynamic team, revolutionising retail while gaining valuable experience and skills.
- Qualifications: No specific qualifications needed, just a passion for learning and delivering great customer service.
- Other info: Full training provided, with opportunities for career progression and a supportive work environment.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine are looking for a dynamic, ambitious and driven individual in Welwyn who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme.
The Role: As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager.
Key Responsibilities:
- Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification.
- Take accountability and pride for the physical appearance and maintenance of your store.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure compliance with internal policies, processes and complete mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities supported by our excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes discounts and support services.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 39 and 45 Hours Per Week Available.
We look forward to receiving your application! Together we are Majestic!
Retail Trainee Manager - Welwyn employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Welwyn
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during any interactions with the team.
✨Tip Number 2
Engage with current employees or visit a local store to get a feel for the company culture. This will help you understand what it means to be part of the Majestic team and how you can contribute to their customer service ethos.
✨Tip Number 3
Prepare to demonstrate your ability to work in a fast-paced environment by thinking of examples from your past experiences. Highlighting your problem-solving skills and adaptability will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for learning by researching WSET qualifications and expressing your commitment to achieving them. This will indicate your dedication to personal development and your future role within the company.
We think you need these skills to ace Retail Trainee Manager - Welwyn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you delivered exceptional customer service or worked in a fast-paced environment, as these are key for the Trainee Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wine and retail. Mention specific reasons why you want to work at Majestic Wine and how you align with their values. Use examples from your past experiences to demonstrate your skills and enthusiasm.
Showcase Your Teamwork Skills: Since teamwork is crucial in this role, include examples of how you've successfully collaborated with others in previous jobs. Highlight any leadership experiences, even if they were informal, to show your potential as a future Store Manager.
Research Majestic Wine: Familiarise yourself with Majestic Wine's history, values, and product range. Mentioning specific products or initiatives in your application can show your genuine interest in the company and its mission.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Majestic Wine values a genuine passion for their products. Be prepared to discuss your interest in wine, any experiences you've had with it, and your eagerness to learn more. This will demonstrate your alignment with the company's culture and mission.
✨Emphasise Customer Service Skills
As a Trainee Manager, you'll need to deliver exceptional customer service. Share specific examples from your past experiences where you went above and beyond for customers. Highlight your ability to create memorable shopping experiences.
✨Demonstrate Teamwork and Leadership Potential
Majestic is looking for someone who can work well in a team and also take on leadership responsibilities. Discuss instances where you've successfully collaborated with others or taken the lead on a project, showcasing your ability to motivate and support your colleagues.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and problem-solving in a retail environment. Think of scenarios where you've had to prioritise tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
