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- Tasks: Join us as a Trainee Manager, learning all about retail operations and customer service.
- Company: Majestic Wine is the UK's largest specialist wine retailer with over 200 stores nationwide.
- Benefits: Enjoy competitive salary, staff discounts, career development, and exciting incentives like vineyard trips!
- Why this job: Be part of a dynamic team, revolutionising retail while gaining valuable experience and skills.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for learning about wine.
- Other info: Full training provided, with opportunities for career progression and a supportive work environment.
The predicted salary is between 8000 - 12000 £ per month.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine are looking for a dynamic, ambitious and driven individual in St Albans who wants to grow and develop in a company that’s revolutionising retail!
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
- Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification.
- Take accountability and pride for the physical appearance and maintenance of your store.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure compliance with internal policies, processes and complete mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
Knowledge & Skills Required
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities supported by our excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes various discounts and support services.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 39 and 45 Hours Per Week Available.
We look forward to receiving your application! Together we are Majestic!
Retail Trainee Manager - St Albans employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - St Albans
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently during your interview will show your passion and commitment to the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional experiences, which is crucial for a Trainee Manager.
✨Tip Number 3
Research the latest trends in the retail wine industry and be ready to discuss how you can contribute to Majestic's growth. Showing that you're informed about the market will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Majestic Wine if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retail Trainee Manager - St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you delivered exceptional customer service or worked in a fast-paced environment, as these are key for the Trainee Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and retail. Mention specific reasons why you want to work at Majestic Wine and how you align with their values and mission. Use examples from your past experiences to demonstrate your skills.
Showcase Your Teamwork Skills: In your application, highlight instances where you've successfully worked as part of a team. Majestic Wine values collaboration, so providing examples of how you've contributed to team success will strengthen your application.
Demonstrate Your Willingness to Learn: Express your eagerness to learn about wine and retail operations. Mention any relevant courses or qualifications you plan to pursue, such as the WSET qualifications, to show your commitment to personal and professional development.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Majestic Wine values a genuine passion for their products. Be prepared to discuss your interest in wine, any experiences you have with it, and your eagerness to learn more. This will demonstrate your commitment to the role and the brand.
✨Emphasise Customer Service Skills
As a Trainee Manager, you'll need to deliver exceptional customer service. Share specific examples from your past experiences where you went above and beyond for customers. Highlight how you can contribute to creating a memorable shopping experience.
✨Demonstrate Teamwork and Leadership Potential
Majestic is looking for someone who can work well in a team and also take on leadership responsibilities. Discuss instances where you've successfully collaborated with others or led a project, showcasing your ability to motivate and support your colleagues.
✨Prepare for Operational Questions
Understand the day-to-day operations of a retail environment. Be ready to discuss how you would handle various operational tasks, such as managing stock deliveries or optimising store performance. This shows that you're proactive and ready to take ownership of your role.
