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For Companies At a Glance
- Tasks: Join our dynamic team and drive store performance while delivering exceptional customer service.
- Company: Majestic Wine, the UK's largest specialist wine retailer, is revolutionising retail.
- Benefits: Enjoy competitive salary, staff discounts, career development, and exciting incentives.
- Other info: Full training provided, plus invites to exclusive wine tasting events.
- Why this job: Kickstart your career in retail with a supportive environment and opportunities for growth.
- Qualifications: Team experience in retail or hospitality, passion for customer service, and a can-do attitude.
The predicted salary is between 30000 - 40000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine in Notting Hill are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks to establish a thorough understanding of the day‑day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
Knowledge & Skills Required
- Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you
- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan
- Life Assurance (Worth 2 times your annual salary)
- Uniform provided
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme
Job Specifics
- Contract: Permanent
- Hours: 45 Hours Per Week
Retail Trainee Manager - Notting Hill employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Notting Hill
✨Tip Number 1
Get to know Majestic Wine inside out! Research their products, values, and recent changes. This will help you stand out in interviews and show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local wine events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle customer service scenarios or team challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Retail Trainee Manager - Notting Hill
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for wine and retail shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional customer service and are excited about the opportunity to learn and grow with us.
Tailor Your CV: Make sure your CV is tailored to the Trainee Manager role. Highlight any relevant experience in retail or hospitality, especially where you've worked in fast-paced environments. We love seeing how you've contributed to team success and delivered great customer experiences!
Be Specific About Your Skills: In your application, be specific about the skills you bring to the table. Whether it’s your ability to solve problems under pressure or your knack for building customer relationships, we want to know how these skills will help you thrive at Majestic Wine.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Majestic team!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, spirits, and beers that Majestic offers. Being able to discuss your favourite wines or recent trends in the industry will show your passion and commitment to learning.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these experiences to the role of a Trainee Manager, especially in a fast-paced retail environment like Majestic.
✨Demonstrate Your Team Spirit
Majestic values teamwork, so be ready to share instances where you worked effectively as part of a team. Highlight your ability to support colleagues and contribute to a positive work environment, which is crucial for driving store performance.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewer about the company’s future plans, training opportunities, and what success looks like in the Trainee Manager role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.