At a Glance
- Tasks: Join us as a Trainee Manager and learn all about running a busy retail store.
- Company: Majestic Wine is a leading retailer passionate about wine and customer experience.
- Benefits: Enjoy competitive pay, staff discounts, career development, and exciting incentives like vineyard trips!
- Other info: This is a permanent role based in Ilkley, requiring weekend and evening availability.
- Why this job: Kickstart your career with hands-on training and a supportive team culture focused on growth.
- Qualifications: Must have retail experience, a full UK driving licence, and a passion for learning about wine.
We are looking for a Trainee Manager to join us as we continue to grow our business in one of our busiest stores. We believe that this success will come through our very own Majestic people and where better to start than right at the heart of our internal talent.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Job Specifics
Contract: Permanent
Location: Ilkly/Leeds
Hours: 45 Hours Per Week
Must be able to work weekends and evenings
Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\'s license (held for at least 12 months) for this position.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Take ownership of your own development, utilising the support and resources available.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
You can prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
Fantastic incentives that take you around the world to explore our different vineyards.
A contributory Company Pension Plan
Life Assurance (Worth 2 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays.
PLUS invites to wine tasting events
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
Company maternity, paternity and adoption leave after 26 weeks.
Long service rewards
Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Company sick pay scheme
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
#J-18808-LjbffrRetail Trainee Manager - Ilkley in Leeds employer: Majestic Wines Warehouse Limited
Majestic Wine is an exceptional employer that prioritises the growth and development of its employees, offering a comprehensive 12-month Trainee Manager programme designed to equip you with the skills needed for future leadership roles. Located in Ilkley, our vibrant work culture fosters teamwork and customer-centric service, while our commitment to internal talent development ensures ample career progression opportunities. With competitive salaries, generous staff discounts, and unique incentives like vineyard exploration trips, Majestic Wine is dedicated to creating a rewarding and fulfilling workplace for all team members.
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Trainee Manager - Ilkley in Leeds
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and values. Understanding their commitment to customer service and quality will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated in fast-paced environments. This role requires strong team dynamics, so highlighting your ability to work well with others will be crucial.
✨Tip Number 3
Be ready to discuss your problem-solving abilities. Think of specific instances where you've tackled challenges in retail or hospitality settings, as this will demonstrate your adaptability and resilience under pressure.
✨Tip Number 4
Prepare to express your eagerness to learn about wine. Even if you don't have extensive knowledge, showing a genuine interest in obtaining WSET qualifications and expanding your expertise will set you apart from other candidates.
We think you need these skills to ace Retail Trainee Manager - Ilkley in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you demonstrated exceptional customer service, teamwork, and problem-solving skills, as these are key for the Trainee Manager position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Majestic Wine that resonate with you, such as their commitment to customer service and internal talent development.
Highlight Your Driving Experience:Since driving is essential for this role, clearly state your full UK manual driver's licence status and any relevant driving experience. This will demonstrate your readiness for the responsibilities of the position.
Showcase Your Willingness to Learn:Express your eagerness to learn about wine and your commitment to achieving WSET qualifications. This shows that you are proactive and dedicated to personal and professional growth, which aligns with the company's values.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Customer Service
As a Trainee Manager, you'll be the face of the store. Make sure to express your enthusiasm for delivering exceptional customer experiences during the interview. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Teamwork Skills
This role requires working closely with a team. Highlight your experience in fast-paced environments and how you contribute to team success. Be ready to discuss specific instances where you collaborated effectively with colleagues.
✨Prepare for Operational Questions
Understand the day-to-day operations of a retail store. Be prepared to discuss how you would handle various operational tasks, from managing stock deliveries to ensuring compliance with internal policies. This shows your readiness to take on the responsibilities of the role.
✨Express Your Willingness to Learn
Since wine knowledge is beneficial, but not essential, convey your eagerness to learn more about the products. Mention any relevant courses or qualifications you're interested in pursuing, like the WSET qualifications, to demonstrate your commitment to personal development.
