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- Tasks: Join our team as a Retail Trainee Manager and learn all about running a successful store.
- Company: Majestic Wine, a vibrant company passionate about customer service and wine.
- Benefits: Competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Kickstart your career with hands-on training and the chance to explore vineyards worldwide.
- Qualifications: Teamwork experience in retail or hospitality, a passion for customer service, and a full UK driving licence.
- Other info: Enjoy 29 days holiday, wine tasting events, and ongoing support throughout your career.
Overview
We are looking for a Retail Trainee Manager to join us in our Havant store.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Job Specifics
- Contract: Permanent
- Hours: 39 Hours Per Week
- Must be able to work weekends and evenings
- Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\\\’s license (held for at least 12 months) for this position.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
- Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
- Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- You can prioritise and strategically problem solve in high pressure environments
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you
- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan
- Life Assurance (Worth 2 times your annual salary)
- Uniform provided
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme
We look forward to receiving your application! Together we are Majestic! #TWAM
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Retail Trainee Manager - Havant employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Havant
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly email thanking them for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our community from the get-go, which is always a bonus!
We think you need these skills to ace Retail Trainee Manager - Havant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in retail and customer service, so don’t hold back on sharing why you’re excited about becoming a Retail Trainee Manager with us.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in retail or hospitality, and showcase your ability to deliver exceptional customer service. We love seeing how your skills align with what we’re looking for!
Be Specific: In your cover letter, be specific about your achievements and how they relate to the key responsibilities of the role. We appreciate candidates who can demonstrate their impact in previous roles, so share those success stories!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Majestic team!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, regions, and tasting notes. This will not only show your passion for the product but also help you connect with the interviewers who are looking for someone to deliver exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your ability to deliver the exceptional service that Majestic Wine prides itself on.
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be ready to discuss how you've successfully worked in a team environment. Share stories that highlight your collaboration skills and how you contribute to a positive team dynamic, especially in fast-paced settings.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training programme, opportunities for career progression, or how the team measures success. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
