Retail Trainee Manager - Abingdon

Fancy joining the UK’s number one Wine Specialist? Majestic Wine Abingdon are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!

Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme.

The Role: As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager.

Key Responsibilities:

• Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
• Drive store performance by maximising sales opportunities.
• Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Offer your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification.
• Take accountability and pride for the physical appearance and maintenance of your store.
• Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure compliance with internal policies, processes and complete mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members.

Knowledge & Skills Required:

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer experience & service to every single customer.
• Prioritise and strategically problem solve in high pressure environments.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive Salary & Performance Bonus.
• Up to 20% staff discount.
• Career development opportunities supported by our excellent in-house training schemes.
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan.
• Life Assurance (Worth 2 times your annual salary).
• Uniform provided.
• 29 days holiday, including public and bank holidays.
• Invites to wine tasting events.
• Access to Retail Trust which includes various discounts and support services.
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards.
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
• Company sick pay scheme.

Job Specifics:

• Contract: Permanent.
• Hours: 39/45 Hours Per Week.
• Must be willing to work in the following stores: Oxford Summertown, Oxford Cowley Road, Abingdon, Witney, Bicester.

We look forward to receiving your application! Together we are Majestic!