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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team revolutionising retail while sharing your passion for wine.
- Qualifications: Must have a full UK manual driver's licence and a passion for learning about wine.
- Other info: Part-time roles available; must be flexible to work evenings and weekends.
Fancy joining the UK’s number one Wine Specialist in an exciting new store?
Majestic Wine Truro are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Job Specifics
- Contract: Permanent
- Hours: Part-Time available – 12 Hours and 18 Hours Per Week
- Must be able to work evenings and weekends
- Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\’s license (held for at least 12 months) for this position.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
- Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
- Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you
- Competitive Salary
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Retail Sales Assistant - Truro (Part-Time) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Truro (Part-Time)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Think about situations where you went above and beyond to meet a customer's needs.
✨Tip Number 3
Highlight your ability to work both independently and as part of a team. Prepare to discuss how you've successfully collaborated with colleagues to achieve targets or improve store performance in past experiences.
✨Tip Number 4
Since driving is essential for this role, ensure you have your driving licence details ready to share. Be prepared to discuss your experience with driving and how it relates to delivering excellent customer service.
We think you need these skills to ace Retail Sales Assistant - Truro (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you demonstrated excellent communication skills and a passion for products, especially if you have any wine knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Majestic Wine and how your skills align with their values, particularly in delivering exceptional customer service.
Highlight Your Driving Experience: Since driving is a key part of the position, ensure you mention your full UK manual driver's licence and any relevant driving experience. This will show that you meet one of the essential requirements for the role.
Showcase Your Passion for Learning: Express your eagerness to learn more about wine and your commitment to achieving the WSET qualifications. This demonstrates your dedication to personal growth and aligns with Majestic's focus on product knowledge.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Since Majestic Wine is all about wine, make sure to express your enthusiasm for the product. Share any personal experiences or knowledge you have about wine, and demonstrate your eagerness to learn more, especially if you're aiming for that WSET qualification.
✨Highlight Customer Service Skills
The role requires delivering exceptional customer service, so be prepared to discuss your previous experiences in retail or customer-facing roles. Use specific examples to illustrate how you've gone above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
Majestic values teamwork, so be ready to talk about how you work well with others. Share instances where you've collaborated with colleagues to achieve targets or improve store performance, showing that you're a team player.
✨Prepare for Operational Questions
As the role involves various operational tasks, be prepared to answer questions about time management and problem-solving. Think of examples where you've successfully managed multiple responsibilities or resolved issues in a fast-paced environment.
