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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Other info: Full training provided, with opportunities for global vineyard exploration and wine tasting events.
- Why this job: Be part of a dynamic team revolutionising retail while exploring your passion for wine.
- Qualifications: Must have a full UK/EU/EEA driving licence and a passion for learning about wine.
The predicted salary is between 24000 - 36000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Worthing are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years.
The Role: As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes various discounts and support services.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 36 Hours Per Week.
- Must be able to work weekends and evenings.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant/Driver - Worthing (36 hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Worthing (36 hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Think about situations where you went above and beyond to meet a customer's needs.
✨Tip Number 3
Show your enthusiasm for learning by mentioning any relevant courses or qualifications you're pursuing, especially related to wine knowledge like the WSET. This will highlight your commitment to personal and professional growth.
✨Tip Number 4
Be ready to discuss how you can contribute to the store's performance and team dynamics. Think of specific ideas or improvements you could suggest that align with Majestic's goals and values.
We think you need these skills to ace Retail Sales Assistant/Driver - Worthing (36 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Sales Assistant role. Emphasise any previous customer service roles, sales achievements, and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and customer service. Mention specific examples of how you've driven sales or provided exceptional service in past roles, and express your enthusiasm for joining Majestic Wine.
Showcase Your Knowledge: If you have any wine knowledge or experience, be sure to include it in your application. If not, express your eagerness to learn and mention your willingness to pursue the WSET qualifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and customer service during the interview. Share any personal experiences or knowledge you have about wines, as this will demonstrate your genuine interest in the role and align with Majestic's focus on product passion.
✨Highlight Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Majestic values a VIP concierge service, so be ready to discuss how you can create memorable experiences for customers and drive loyalty.
✨Demonstrate Teamwork and Initiative
Discuss instances where you've successfully worked as part of a team or taken the initiative to improve processes. Majestic is looking for self-motivated individuals who can thrive both independently and collaboratively.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to retail sales. Be prepared to talk about how you can contribute to meeting and exceeding these targets, showcasing your understanding of sales performance and operational excellence.