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For Companies At a Glance
- Tasks: Support store operations and deliver exceptional customer service while driving sales.
- Company: Join Majestic Wine, the UK's leading wine specialist, revolutionising retail.
- Benefits: Enjoy competitive salary, staff discounts, career development, and a supportive work environment.
- Why this job: Be part of a dynamic team, meet diverse customers, and grow your wine knowledge.
- Qualifications: Must have a full UK/EU/EEA driving licence and a passion for learning about wine.
- Other info: Part-time role with 24 hours per week; uniform provided.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Southampton are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
The Role
As a Sales Assistant/Driver you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance. As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile. It’s hands-on, physical and full of variety.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics:
- Contract: Part-Time Permanent.
- Hours: 24 Hours Per Week.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant/Driver - Southampton - 24 Hours employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Southampton - 24 Hours
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Majestic Wine if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the team.
✨Tip Number 4
Prepare to discuss your adaptability and problem-solving skills. Given the dynamic nature of retail, being able to share specific instances where you've successfully navigated challenges will set you apart from other candidates.
We think you need these skills to ace Retail Sales Assistant/Driver - Southampton - 24 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant/Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since exceptional customer service is a core part of the role, provide specific examples in your application that demonstrate your ability to deliver outstanding service and create positive customer experiences.
Highlight Teamwork and Initiative: Mention any previous experience where you worked as part of a team or took the initiative to improve processes. This will show that you can thrive in a dynamic retail environment and contribute to store performance.
Express Your Passion for Wine: Even if you don't have extensive wine knowledge, express your enthusiasm for learning about wine and mention any relevant experiences. This will resonate well with Majestic Wine's focus on product passion and customer engagement.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a memorable shopping experience.
✨Demonstrate Your Wine Knowledge
While you don't need to be a wine expert, showing a genuine interest in learning about wines can set you apart. Mention any relevant experiences or knowledge you have, and express your eagerness to pursue the WSET qualification.
✨Highlight Your Teamwork Skills
This position requires collaboration with your store team, so be prepared to discuss how you work well with others. Share specific instances where you've contributed to a team's success or helped resolve conflicts.
✨Prepare for Operational Questions
Since the role involves various operational tasks, be ready to discuss your time-management and problem-solving skills. Think of examples where you've successfully managed multiple responsibilities or improved processes in previous roles.
