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For Companies At a Glance
- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's number one Wine Specialist, revolutionising retail.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team, learn about wine, and enhance your customer service skills.
- Qualifications: Must have a full UK/EU/EEA driving licence and a passion for learning about wine.
- Other info: 15 hours per week with evening and weekend shifts; uniform provided.
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Mere Green are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
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Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
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Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
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Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
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Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
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Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
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Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
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Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
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Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
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Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
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Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
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As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
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Excellent time-management, delegation and problem-solving skills
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Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
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Self-motivated, able to thrive when working alone and as part of a team
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A can-do attitude with a passion for seeing problems through to solutions
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Adaptable and resilient to meet the ever-changing demands of our business
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Excellent communication and time management skills
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Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
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Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
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Competitive Salary
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Up to 20% staff discount
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Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
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Uniform provided
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Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
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Company sick pay scheme.
Job Specifics:
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Contract: Permanent
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Hours: 15 Per Week (evening and weekend work required)
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Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\’s license (held for at least 12 months) for this position.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Retail Sales Assistant/Driver - Mere Green (15 Hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Mere Green (15 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your time-management and problem-solving skills. Think of specific instances where you've successfully managed your time or resolved issues, as these are key attributes they are looking for.
✨Tip Number 4
Since driving is a key part of the job, ensure you can confidently talk about your driving experience and any relevant qualifications. This will reassure them of your capability to handle the responsibilities of the role.
We think you need these skills to ace Retail Sales Assistant/Driver - Mere Green (15 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the role of a Retail Sales Assistant/Driver.
Showcase Customer Service Skills: Emphasise your ability to deliver exceptional customer service in your CV and cover letter. Provide specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Relevant Experience: If you have experience in retail or sales, make sure to detail this in your application. Mention any achievements related to driving sales performance or meeting targets, as these are crucial for this position.
Express Your Passion for Wine: Since wine knowledge is beneficial, express your enthusiasm for learning about wine in your application. Mention any relevant courses or certifications, like WSET, that you are pursuing or plan to pursue.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your commitment to learning and growing in the role.
✨Highlight Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Majestic Wine values customer experience highly, so showcasing your ability to connect with customers and enhance their shopping experience will set you apart.
✨Demonstrate Teamwork and Leadership
Discuss instances where you've successfully worked as part of a team or taken on leadership responsibilities. This role requires collaboration and support for junior team members, so showing that you can thrive in a team environment is crucial.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to retail sales. Be prepared to discuss how you can contribute to meeting and exceeding these targets, as this will show your understanding of the business's goals and your proactive approach.