At a Glance
- Tasks: Support your store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, a vibrant retail environment with a focus on growth.
- Benefits: Enjoy competitive pay, up to 20% staff discount, and career development opportunities.
- Other info: Flexible hours with evening and weekend shifts; uniform provided.
- Why this job: Be part of a dynamic team, learn about wine, and make customers feel special.
- Qualifications: Great communication skills and a passion for learning; driving licence required.
The predicted salary is between 20000 - 25000 € per year.
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story, not the discount.
- Demonstrate passion for product with an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so solutions can be implemented together.
- Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder, understand the opening and closing compliance and be confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Ability to deliver exceptional customer experience and service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication skills.
- Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you
- Competitive salary.
- Up to 20% staff discount.
- Career development opportunities – nurturing internal talent with career progression supported by excellent in-house training schemes.
- Uniform provided.
- Access to Retail Trust: Retail Rewards, instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, free counselling and support phone line.
Job Specifics
- Contract: Permanent.
- Hours: 22 hours per week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position; candidates must be comfortable driving one of our company vans.
- A full UK manual driver’s licence held for at least 12 months is required.
Retail Sales Assistant/Driver - Kingston (22 Hours) employer: Majestic Wines Warehouse Limited
Majestic Wine is an exceptional employer that prioritises employee growth and development, offering comprehensive in-house training schemes to support your career progression. With a vibrant work culture that values teamwork and customer service excellence, you will enjoy competitive benefits including a generous staff discount and access to the Retail Trust for additional support. Located in Kingston, this role not only allows you to engage with customers but also provides a unique opportunity to deepen your wine knowledge while contributing to a dynamic retail environment.
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Kingston (22 Hours)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Majestic Wine's values and products. This way, you can show off your passion for wine and how you can contribute to their customer service goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can drive sales and deliver exceptional customer experiences, just like the job description highlights.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about team dynamics or how they measure success in the store. It shows you're genuinely interested and ready to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Retail Sales Assistant/Driver - Kingston (22 Hours)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering exceptional customer service. Share specific examples of how you've gone above and beyond to create a great experience for customers. We want to see that you can bring that VIP concierge service vibe to our team!
Highlight Your Sales Skills:Make sure to mention any experience you have with driving sales performance. Talk about how you've met or exceeded targets in the past, and how you plan to do the same with us. We’re all about maximising sales opportunities, so show us you’ve got what it takes!
Demonstrate Your Willingness to Learn:We value a passion for learning, especially when it comes to wine knowledge. In your application, express your eagerness to grow and develop your skills, particularly if you're keen on pursuing the WSET qualification. Let us know how you plan to take ownership of your learning journey!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. Don’t forget to apply through our website – it’s the best way to ensure your application gets into the right hands!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Products
Make sure you brush up on your wine knowledge before the interview. Familiarise yourself with the range of products and be ready to discuss them passionately. This will show that you're not just interested in the job, but also in delivering that exceptional customer service they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you can demonstrate your ability to deliver a VIP concierge service and create customer loyalty. This is key to driving sales performance!
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to talk about how you’ve collaborated with others in previous jobs. Highlight your problem-solving skills and adaptability, as these are crucial for meeting targets and supporting your colleagues.
✨Be Ready to Drive
As driving is a key part of the role, ensure you have your driving licence details at hand. Be prepared to discuss your experience with driving and how you manage time effectively when balancing deliveries with store operations.
