At a Glance
- Tasks: Support the store team, drive sales, and deliver exceptional customer service.
- Company: Join Majestic Wine Group, the UK's largest wines and spirits specialist.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Other info: Flexible hours with opportunities for growth in a vibrant retail environment.
- Why this job: Be part of a dynamic team and share your passion for wine with customers.
- Qualifications: Excellent communication skills and a full UK driving licence required.
The predicted salary is between 24000 - 30000 £ per year.
About Majestic Wine Group
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through focusing on KPI delivery.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
- Offer VIP concierge service, actively contacting customers with updates on products and tastings.
- Sell the story, not the discount, demonstrating and sharing your passion for the product with customers through an in‑depth knowledge of the range.
- Continuously develop wine knowledge to support your WSET qualification and confidence in selling.
- Take accountability for the physical appearance and maintenance of the store both internally and externally.
- Perform all operational tasks required for the day‑to‑day running of a Majestic Wine store, including wine delivery to customers, merchandising stock deliveries, and driving to enable sales opportunities.
- Identify and propose operational improvements to optimise store performance.
- Ensure compliance, safety and legal standards by following internal policies, processes and completing mandatory training.
- Support junior team members and feed back to the Store Manager as appropriate.
- As a key holder, understand opening and closing compliance and operate the store independently.
Knowledge & Skills Required
- Excellent time‑management, delegation and problem‑solving skills.
- Demonstrate the ability to deliver exceptional customer experience to every single customer.
- Self‑motivated and able to thrive when working alone and as part of a team.
- Can‑do attitude with passion for seeing problems through to solutions.
- Adaptable and resilient to accommodate changing business demands.
- Excellent communication and time‑management skills.
- Wine knowledge beneficial; passion to learn essential to pass Level 2 WSET wine qualifications.
- Full UK, manual transmission driving licence held for at least 12 months with no more than 6 penalty points.
What is in it for you
- Competitive salary.
- Up to 20% staff discount.
- Career development opportunities through internal talent nurturing and in‑house training schemes.
- Uniform provided.
- Access to Retail Trust, including retail rewards, instant savings, discounted e‑vouchers, gift vouchers, and counselling support line.
Job Specifics
- Contract: Permanent
- Hours: 40 hours per week
- Must be able to work evenings and weekends.
- Driving is essential; candidates must hold a full UK manual driver’s licence for at least 12 months.
Retail Sales Assistant/Driver - Crouch End (40 Hours) employer: Majestic Wines Warehouse Limited
Majestic Wine Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous staff discounts, and comprehensive training opportunities, employees are encouraged to enhance their skills and advance their careers in the dynamic retail environment of Crouch End. The company fosters a supportive atmosphere where passion for wine and customer service excellence are celebrated, making it a rewarding place to work.
Contact Details:
Majestic Wines Warehouse Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Crouch End (40 Hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Majestic Wine Group. Understand their brands and values so you can show off your knowledge and passion for their products during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. This will help you demonstrate your ability to deliver that exceptional market-leading service they’re after.
✨Tip Number 3
Show your enthusiasm for wine! If you’ve got any experience or knowledge about wines, share it! If not, express your eagerness to learn and mention your interest in getting that WSET qualification.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Sales Assistant/Driver - Crouch End (40 Hours)
Some tips for your application 🫡
Show Your Passion for Wine:When you're writing your application, let your love for wine shine through! Share any experiences or knowledge you have about wines and spirits. We want to see that you're excited about the products we offer.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service skills and any relevant experience that aligns with our values at Majestic Wine Group. We appreciate when candidates take the time to connect their background to what we do.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your skills and experiences without having to sift through unnecessary fluff!
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Wines
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their origins, and tasting notes. This will not only impress the interviewers but also show your passion for the product, which is key for a role at Majestic Wine Group.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your ability to create loyalty and repeat purchases, which is crucial for driving sales performance.
✨Demonstrate Team Spirit
Majestic values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that highlight your ability to support team members and contribute to a positive work environment, as this will resonate well with the interviewers.
✨Be Ready to Discuss Operational Improvements
Think about any operational improvements you've suggested or implemented in past jobs. Be prepared to discuss how these changes positively impacted store performance. This shows your proactive approach and willingness to take accountability for the store's success.
