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For Companies At a Glance
- Tasks: Drive and deliver wine while providing excellent customer service in Central London.
- Company: Join Majestic, the UK's leading wine specialist with over 200 stores nationwide.
- Benefits: Enjoy uncapped bonuses, staff discounts, 29 days holiday, and career development opportunities.
- Why this job: Be an ambassador for a renowned brand and meet diverse customers daily in a dynamic environment.
- Qualifications: Must hold a valid UK/EU driving licence and be comfortable lifting up to 18kg.
- Other info: Full training provided, with ongoing support throughout your career at Majestic Wine.
Fancy joining the UK’s number one Wine Specialist?
We are looking for an experienced, committed and customer-centric driver to work within our Central London stores
The Role
As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it’s about managing the end-to-end delivery process. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Job Specifics:
- Contract: Fixed Term until 31/12/2025
- Hours: 36 Per Week
- Salary: £13.65 per hour
- Location: Flexible – with travel to the following stores Covent Garden, Islington, Vauxhall, Marylebone, St John’s Wood
Key Responsibilities
- Be the face of Majestic to our delivery customers, ensuring excellent customer service and experience
- Picking deliveries and loading the van
- Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner
- Delivery into the customer’s house, work place or venue with a smile and a helpful attitude (which can include flights of stairs!)
- Clear communication with customers to book in deliveries and to provide them with an update on delivery time slot
- Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs
- Be an ambassador for Majestic whilst driving. You must be able to drive confidently and safely
Knowledge & Skills Required
- Hold a full UK/EU/EEA manual driving licence for at least 12 months with no more than 6 penalty points
- Be able and comfortable with carrying up to 18kg weight (equivalent of 2 wine boxes)
- Confident in driving in Central London
- Excellent time-management, delegation and problem-solving skills
- Be able to deliver exceptional customer experience & service to every single customer every time
- A positive can-do attitude with a passion for seeing problems through to solutions
What is in it for you
- Uncapped quarterly performance bonus
- Up to 20% staff discount
- 29 days holiday (prorated for part time contracts), including public and bank holidays
- Life Assurance (Worth 2x your annual salary)
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
- Contributory Company Pension Plan
- The opportunity to win fantastic incentives such as trips abroad & prizes
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Retail Driver - Central London (36 Hours - Fixed Term until 31/12/2025) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Driver - Central London (36 Hours - Fixed Term until 31/12/2025)
✨Tip Number 1
Familiarise yourself with the Central London area, including key routes and potential traffic hotspots. This knowledge will not only help you navigate efficiently but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. Being able to articulate these experiences will highlight your suitability as an ambassador for Majestic.
✨Tip Number 3
Practice your communication skills, especially in terms of providing updates and managing expectations with customers. Clear and friendly communication is key to ensuring a positive delivery experience.
✨Tip Number 4
Demonstrate your problem-solving abilities by thinking of scenarios where you had to overcome challenges while delivering or managing logistics. This will show that you're proactive and ready to handle the demands of the job.
We think you need these skills to ace Retail Driver - Central London (36 Hours - Fixed Term until 31/12/2025)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in driving and customer service. Emphasise any previous roles where you managed deliveries or interacted with customers to showcase your suitability for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to handle the responsibilities outlined in the job description. Mention your driving experience and how you can contribute to Majestic Wine's reputation as a top wine specialist.
Showcase Your Skills: In your application, clearly demonstrate your time-management, problem-solving, and communication skills. Provide examples of how you've successfully navigated challenges in previous roles, particularly in a delivery or customer-facing context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing deliveries and customer interactions.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Customer Service Skills
As a driver for Majestic Wine, you'll be the face of the company. Be prepared to discuss your previous customer service experiences and how you handled various situations. Highlight your ability to communicate effectively and maintain a positive attitude, even in challenging circumstances.
✨Demonstrate Your Driving Confidence
Since driving in Central London can be tricky, it's essential to showcase your driving skills. Be ready to talk about your experience navigating busy streets and managing deliveries efficiently. Mention any specific strategies you use to ensure safe and timely deliveries.
✨Emphasise Your Problem-Solving Abilities
The role requires quick thinking and problem-solving skills. Prepare examples of past situations where you had to think on your feet, whether it was dealing with delivery issues or customer queries. This will show that you're capable of handling unexpected challenges.
✨Express Your Passion for Wine and Customer Experience
Majestic Wine values employees who are passionate about their products. Share your interest in wine and how it relates to providing an exceptional customer experience. This enthusiasm can set you apart from other candidates and demonstrate your alignment with the company's values.
