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- Tasks: Support the Store Manager in driving sales and delivering exceptional customer experiences.
- Company: Join Majestic Wine, a growing retailer expanding its physical stores across the UK.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Be part of a vibrant team, learn about wine, and help create memorable customer experiences.
- Qualifications: Experience in retail or hospitality, strong customer service skills, and WSET 2 qualification required.
- Other info: Full training provided, with opportunities for global vineyard exploration and wine tasting events.
The predicted salary is between 24000 - 36000 £ per year.
Join our brand new store Majestic Wine Truro!
Majestic WineTruro is looking for an Assistant Manager.
We are looking for a Assistant Manager to join us as we continue to grow our business through an exciting new venture.
Majestic is one of the few retailers in the country that is expanding our bricks and mortar business. We now need a fantastic new store team to help us continue that physical retail growth in Truro.
The Role
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Key Responsibilities:
At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
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Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
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Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
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Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
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Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
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Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
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Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
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Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
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Take accountability and pride for the physical appearance and maintenance of your store both internally & externally – ensuring swift reporting and escalation until resolved.
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Continuously identify opportunities to make improvements which will optimise the operational running of the store.
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Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
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Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required:
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Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
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Be able to demonstrate your ability to deliver exceptional customer experience & service
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Experience of understanding retail KPIs and how to drive improvements
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You can prioritise and strategically problem solve in high pressure environments
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Self-motivated, able to thrive when working alone and as part of a team
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A can-do attitude with a passion for seeing problems through to solutions
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Excellent communication and time management skills
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WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager
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Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you?
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Competitive Salary & Performance Bonus
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Up to 20% staff discount
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Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
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Fantastic incentives that take you around the world to explore our different vineyards.
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A contributory Company Pension Plan
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Life Assurance (Worth 2 times your annual salary)
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Uniform provided
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29 days holiday, including public and bank holidays.
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PLUS invites to wine tasting events
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Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
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Company maternity, paternity and adoption leave after 26 weeks.
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Long service rewards
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Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
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Company sick pay scheme
Job Specifics:
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Contract: Permanent
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Hours: 39 and 45 Hours Per Week Contracts Available
If you are applying internally, please ensure you have a conversation with your Regional Manager first before applying.
We look forward to receiving your application!
Together we are Majestic! #TWAM
#J-18808-Ljbffr
Retail Assistant Manager - Truro (New Store) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager - Truro (New Store)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss the wines knowledgeably during your interview will show your passion for the brand and your commitment to delivering exceptional customer service.
✨Tip Number 2
Prepare examples of how you've successfully driven sales or improved KPIs in previous roles. This will demonstrate your ability to contribute to the store's performance and align with the responsibilities of the Assistant Manager position.
✨Tip Number 3
Showcase your leadership skills by discussing how you've supported and developed junior team members in past experiences. Highlighting your ability to mentor others will resonate well with the expectations of the role.
✨Tip Number 4
Research the local market in Truro and be ready to discuss how you would attract customers and enhance their shopping experience. This insight will reflect your proactive approach and understanding of the retail environment.
We think you need these skills to ace Retail Assistant Manager - Truro (New Store)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality, especially any roles where you supported management or drove sales performance. Use specific examples that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention your understanding of retail KPIs and how you've successfully improved them in past positions. Show enthusiasm for the opportunity to work at Majestic Wine and contribute to their growth.
Highlight Team Leadership Skills: Since the role involves supporting junior team members, emphasise any previous experience you have in mentoring or training others. Provide examples of how you've helped team members develop their skills and achieve their goals.
Showcase Your Product Knowledge: Mention any relevant qualifications, such as WSET certifications, and your willingness to further your knowledge. Discuss your experience with product tastings or events, and how you can engage customers with your passion for wine.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Customer Service
As an Assistant Manager, you'll be the face of the store. Make sure to express your enthusiasm for delivering exceptional customer experiences during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Knowledge of KPIs
Understanding retail KPIs is crucial for this role. Be prepared to discuss how you've previously driven sales performance and improved KPIs in your past positions. Highlight specific strategies you used to achieve these results.
✨Emphasise Team Development Skills
You'll be responsible for supporting junior team members. Talk about your experience in mentoring or training others, and how you can help them develop their product knowledge and skills, especially regarding WSET qualifications.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of examples where you've successfully navigated challenges in a retail environment, and be ready to explain your thought process and outcomes.