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For Companies At a Glance
- Tasks: Support the Store Manager in driving sales and delivering exceptional customer experiences.
- Company: Join Majestic Wine, a revolutionary retail company with a dynamic culture.
- Benefits: Permanent contract, competitive salary, and opportunities for professional development.
- Why this job: Be part of a team that values creativity and ambition while making a real impact.
- Qualifications: Experience in retail or hospitality, strong customer service skills, and a full UK driving licence.
- Other info: Exciting career growth opportunities and a chance to develop your wine knowledge.
The predicted salary is between 24000 - 36000 £ per year.
Role
Majestic Wine Solihul are looking for a dynamic individual with the ambition, drive and creativity to run a successful store in a company that\’s revolutionising retail!
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Job Specifics
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Contract: Permanent
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Hours: 45 Hours Per Week
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Must be able to work weekends and evenings
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Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\\\’s license (held for at least 12 months) for this position.
Key Responsibilities
At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
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Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
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Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
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Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
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Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
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Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
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Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
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Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
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Take accountability and pride for the physical appearance and maintenance of your store both internally & externally – ensuring swift reporting and escalation until resolved.
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Continuously identify opportunities to make improvements which will optimise the operational running of the store.
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Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
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Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required
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Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
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Be able to demonstrate your ability to deliver exceptional customer experience & service
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Experience of understanding retail KPIs and how to drive improvements
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You can prioritise and strategically problem solve in high pressure environments
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Self-motivated, able to thrive when working alone and as part of a team
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A can-do attitude with a passion for seeing problems through to solutions
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Excellent communication and time management skills
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WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager
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Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
We look forward to receiving your application! Together we are Majestic! #TWAM
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Retail Assistant Manager - Solihul employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager - Solihul
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion and understanding of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Retail Assistant Manager and be ready to share specific examples of your achievements.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects your attitude towards the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant Manager - Solihul
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and customer service, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Retail Assistant Manager position. Highlight your experience with KPIs, team management, and customer service. We’re looking for specific examples that demonstrate your skills and achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Majestic team!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Stuff
Make sure you brush up on your product knowledge, especially about wines and the Majestic Wine range. Being able to discuss different types of wine, their origins, and how they pair with food will show your passion and expertise.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to create a VIP experience for customers.
✨Understand KPIs
Familiarise yourself with retail KPIs and be ready to discuss how you've driven performance in previous roles. Think about specific metrics you've improved and how you achieved those results, as this will highlight your strategic thinking.
✨Be a Team Player
Since you'll be supporting junior team members, come prepared with examples of how you've mentored or trained others. Show that you can lead by example and help others reach their potential, which is key for this role.
