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For Companies At a Glance
- Tasks: Lead a dynamic team and drive sales in a vibrant retail environment.
- Company: Join Majestic Wine, the UK's top wine specialist, revolutionising retail experiences.
- Benefits: Enjoy a permanent contract, competitive pay, and opportunities for professional development.
- Why this job: Be part of a passionate team delivering exceptional customer experiences and growing your wine knowledge.
- Qualifications: Experience in retail or hospitality, WSET 2 qualification, and a full UK driving licence required.
- Other info: This role offers a chance to develop leadership skills and support junior team members.
The predicted salary is between 24000 - 36000 £ per year.
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Dorking are looking for a dynamic individual with the ambition, drive and creativity to run a successful store in a company that\’s revolutionising retail!
The Role
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Key Responsibilities
At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
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Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
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Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
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Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
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Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
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Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
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Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
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Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
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Take accountability and pride for the physical appearance and maintenance of your store both internally & externally – ensuring swift reporting and escalation until resolved.
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Continuously identify opportunities to make improvements which will optimise the operational running of the store.
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Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
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Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required
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Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
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Be able to demonstrate your ability to deliver exceptional customer experience & service
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Experience of understanding retail KPIs and how to drive improvements
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You can prioritise and strategically problem solve in high pressure environments
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Self-motivated, able to thrive when working alone and as part of a team
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A can-do attitude with a passion for seeing problems through to solutions
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Excellent communication and time management skills
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WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager
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Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
Job Specifics
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Contract: Permanent
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Hours: 45 Hours Per Week
Please ensure you have a conversation with your Regional Manager first before applying.
We look forward to receiving your application! Together we are Majestic! #TWAM
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Retail Assistant Manager - Dorking employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager - Dorking
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare to discuss your experience in driving sales and improving KPIs in previous roles. Be ready to share specific examples of how you've successfully managed a team or enhanced customer experiences in a retail environment.
✨Tip Number 3
Showcase your passion for wine and customer service by engaging with local wine communities or attending tastings. This will not only enhance your knowledge but also provide you with talking points that can impress during your interview.
✨Tip Number 4
Network with current or former employees of Majestic Wine, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Retail Assistant Manager - Dorking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Experience: In your CV and cover letter, provide specific examples of your previous experience in retail or hospitality. Emphasise your ability to drive sales performance, deliver exceptional customer service, and support team development.
Highlight Relevant Qualifications: Mention your WSET 2 qualification prominently, and express your willingness to work towards WSET 3. This shows your commitment to professional development and aligns with the company's expectations.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the wine industry and your understanding of Majestic Wine's values. Use this opportunity to convey your enthusiasm for the role and how you can contribute to the store's success.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your commitment to the role and help you connect with the interviewers.
✨Understand Retail KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to retail, especially in a wine context. Be prepared to discuss how you would identify and improve these KPIs in the store, showcasing your strategic thinking and problem-solving skills.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be supporting and guiding junior team members. Prepare examples of how you've successfully led a team or mentored others in previous roles, highlighting your ability to motivate and develop talent.
✨Prepare for Customer Service Scenarios
Think of specific examples where you've delivered exceptional customer service in a fast-paced environment. Be ready to discuss how you would handle various customer situations, ensuring you convey your dedication to providing a VIP experience for every customer.
