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- Tasks: Support the Store Manager in driving sales and delivering exceptional customer experiences.
- Company: Majestic Wine, a dynamic and ambitious retail leader.
- Benefits: Competitive salary, performance bonus, staff discounts, and career development opportunities.
- Other info: Exciting career progression with in-house training and global incentives.
- Why this job: Join a passionate team and explore vineyards while developing your skills.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a can-do attitude.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Majestic Wine Newmarket are looking for a dynamic, ambitious and driven Assistant Manager.
The Role
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-to-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Key Responsibilities
- Support your Store Manager in driving the performance and day‑to‑day operations of your store. Take responsibility of the store and team in their absence.
- Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the discount. Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally – ensuring swift reporting and escalation until resolved.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required
- Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
- Be able to demonstrate your ability to deliver exceptional customer experience & service.
- Experience of understanding retail KPIs and how to drive improvements.
- You can prioritise and strategically problem‑solve in high‑pressure environments.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Excellent communication and time‑management skills.
- Willingness to work towards WSET 2 and 3 Qualifications.
- Hold a full UK manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you?
- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan
- Life Assurance (Worth 2 times your annual salary)
- Uniform provided
- 29 days holiday, including public and bank holidays.
Retail Assistant Manager - Newmarket employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager - Newmarket
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with driving sales performance and delivering exceptional customer service.
✨Tip Number 3
Show your personality! Retail is all about connecting with customers, so let your enthusiasm shine through during the interview. Share stories that highlight your ability to support team members and drive store performance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Retail Assistant Manager - Newmarket
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in retail and customer service, so share why you’re excited about joining Majestic Wine.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in driving sales and managing teams, and don’t forget to mention any relevant KPIs you've worked with. We love seeing how you can contribute to our success!
Be Specific: Use specific examples from your past experiences to demonstrate your skills. Whether it’s a time you improved sales or delivered exceptional customer service, we want to hear about it! This helps us understand how you can make an impact at Majestic.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Stuff
Make sure you have a solid understanding of Majestic Wine's products and services. Brush up on their range, especially the wines, and be ready to share your passion for them during the interview. This will show that you're not just interested in the role, but also genuinely excited about what they offer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond to create a memorable experience for customers. This is crucial for a Retail Assistant Manager, so make it clear how you can drive customer loyalty and repeat purchases.
✨Demonstrate Leadership Potential
As an Assistant Manager, you'll need to support and develop junior team members. Be ready to discuss your leadership style and provide examples of how you've motivated or trained others in the past. Highlight any experience you have in managing a team or taking charge in the absence of a manager.
✨Be KPI Savvy
Familiarise yourself with retail KPIs and think about how you can contribute to improving them. Prepare to discuss specific strategies you've used in the past to drive sales performance and optimise store operations. Showing that you understand the numbers will impress your interviewers and demonstrate your readiness for the role.