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- Tasks: Assist customers in finding their perfect wine and support store operations.
- Company: Majestic Wine is revolutionising retail with a focus on exceptional customer service.
- Benefits: Enjoy competitive salary, staff discounts, career development, and a supportive work environment.
- Why this job: Join a passionate team, enhance your wine knowledge, and make a real impact on customer experiences.
- Qualifications: No prior wine knowledge needed; just a passion for learning and a full UK driving licence.
- Other info: Weekend work required; this is a permanent role based in Edinburgh.
Are you enthusiastic about wine and love helping people find the perfect bottle? Join our expert team and deepen your wine knowledge every day!
Majestic Wine Edinburgh (Comiston Rd / Queensferry Rd) are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Job Specifics:
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Contract: Permanent
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Location: Edinburgh – Comiston Road or Queensferry Road
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Hours: 24 Hours Per Week (weekend work required)
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
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Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
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Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
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Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
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Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
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Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
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Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
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Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
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Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
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Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
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Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
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As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
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Excellent time-management, delegation and problem-solving skills
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Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
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Self-motivated, able to thrive when working alone and as part of a team
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A can-do attitude with a passion for seeing problems through to solutions
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Adaptable and resilient to meet the ever-changing demands of our business
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Excellent communication and time management skills
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Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
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Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
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Competitive Salary
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Up to 20% staff discount
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Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
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Uniform provided
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Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
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Company sick pay scheme.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Majestic Wine - Retail Sales Assistant/Driver - Edinburgh (24 Hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Majestic Wine - Retail Sales Assistant/Driver - Edinburgh (24 Hours)
✨Tip Number 1
Familiarise yourself with the wine selection at Majestic Wine. Knowing the products inside out will not only help you in conversations with customers but also show your genuine passion for wine, which is essential for this role.
✨Tip Number 2
Demonstrate your customer service skills by engaging with potential customers before applying. Visit the store, interact with staff, and observe how they provide exceptional service. This will give you insights to discuss during your interview.
✨Tip Number 3
Highlight your adaptability and problem-solving skills in conversations or interviews. Share specific examples of how you've successfully navigated challenges in previous roles, as these traits are crucial for thriving in a dynamic retail environment.
✨Tip Number 4
If you have a full UK/EU/EEA driving licence, make sure to mention it prominently. Being able to drive is a key requirement for this position, and showcasing your readiness to fulfil this aspect can set you apart from other candidates.
We think you need these skills to ace Majestic Wine - Retail Sales Assistant/Driver - Edinburgh (24 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the role of a Retail Sales Assistant/Driver at Majestic Wine.
Show Your Passion for Wine: Since the role involves wine knowledge, express your enthusiasm for wine in your application. Mention any relevant experiences or courses, like WSET qualifications, that demonstrate your commitment to learning more about wine.
Highlight Customer Service Skills: Majestic Wine values exceptional customer service. Provide examples in your application of how you have delivered outstanding customer experiences in previous roles, showcasing your ability to drive sales and build customer loyalty.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description and focus on your achievements that relate to the responsibilities outlined, such as teamwork, problem-solving, and time management.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine during the interview. Share any personal experiences or knowledge you have about different types of wine, and demonstrate your eagerness to learn more, especially if you're aiming for that WSET qualification.
✨Highlight Customer Service Skills
Since exceptional customer service is key at Majestic Wine, prepare examples from your past experiences where you provided outstanding service. Discuss how you handled difficult situations and turned them into positive outcomes for customers.
✨Demonstrate Teamwork and Leadership
Be ready to talk about your ability to work as part of a team and how you've supported colleagues in previous roles. Mention any instances where you took the initiative or led a project, as this will show your potential to be a source of support for junior team members.
✨Prepare Questions About the Role
Have a few thoughtful questions prepared about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to the store's success. Ask about training opportunities or how the team collaborates to meet sales targets.
