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- Tasks: Lead a passionate team and enhance the wine retail experience.
- Company: Majestic Wine is the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, staff discounts, career development, and wine tasting events.
- Why this job: Join a dynamic company revolutionising retail while sharing your passion for wine.
- Qualifications: Experience in retail or hospitality, WSET 2 qualification, and a can-do attitude required.
- Other info: Full training provided, with opportunities for global vineyard exploration.
The predicted salary is between 28800 - 43200 £ per year.
Do you love wine and aspire to lead a passionate, knowledgeable team in retail? We’re looking for an Assistant Manager to help elevate our wine retail experience while growing into a future leader!
Majestic Wine Clapham are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Job Specifics:
Contract: Permanent
Location: Clapham
Key Responsibilities:
At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally – ensuring swift reporting and escalation until resolved.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required:
Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
Be able to demonstrate your ability to deliver exceptional customer experience & service
Experience of understanding retail KPIs and how to drive improvements
You can prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Excellent communication and time management skills
WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you?
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
Fantastic incentives that take you around the world to explore our different vineyards.
A contributory Company Pension Plan
Life Assurance (Worth 3 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays.
PLUS invites to wine tasting events
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
Company maternity, paternity and adoption leave after 26 weeks.
Long service rewards
Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Majestic Wine Assistant Manager - Clapham employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Majestic Wine Assistant Manager - Clapham
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently during your interview will demonstrate your passion and knowledge, which is crucial for the Assistant Manager role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved performance in previous roles. Highlighting your ability to support and develop junior team members will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in the wine retail industry and be ready to discuss how you can contribute to Majestic's growth. This shows that you're proactive and genuinely interested in the company's future, which can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with KPIs and how you've driven improvements in past roles. Being able to articulate your understanding of retail metrics will demonstrate your capability to optimise store performance effectively.
We think you need these skills to ace Majestic Wine Assistant Manager - Clapham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality, especially any roles where you demonstrated leadership or customer service skills. Use keywords from the job description to align your experience with what Majestic Wine is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and retail. Mention specific experiences that demonstrate your ability to drive sales and provide exceptional customer service. Be sure to express your enthusiasm for the role and the company.
Showcase Your Knowledge: If you have WSET qualifications or relevant wine knowledge, make sure to highlight this in your application. Discuss any experiences you have had with wine tasting events or customer engagement that could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your love for wine during the interview. Share your experiences with different wines and how they have influenced your understanding of customer preferences. This will demonstrate your enthusiasm and align with Majestic's focus on knowledgeable service.
✨Understand Retail KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to retail, especially in a wine context. Be prepared to discuss how you can drive improvements in sales and customer satisfaction, showcasing your strategic thinking and problem-solving skills.
✨Highlight Team Leadership Skills
As an Assistant Manager, you'll be supporting and developing junior team members. Share examples of how you've successfully led a team or mentored others in previous roles, emphasising your ability to motivate and inspire those around you.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might encounter in the role. Be ready to discuss how you would handle difficult situations or enhance the customer experience, reflecting Majestic's commitment to exceptional service.
