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- Tasks: Join us as a Sales Assistant/Driver, delivering top-notch customer service and driving sales.
- Company: Majestic Wine is the UK's largest specialist wine retailer with over 200 stores nationwide.
- Benefits: Enjoy competitive pay, staff discounts, career development, and exciting incentives like vineyard trips.
- Why this job: Be part of a dynamic team in a company revolutionising retail with a focus on customer experience.
- Qualifications: No prior wine knowledge needed, just a passion to learn and a valid UK driving licence.
- Other info: Permanent role with 22.5 hours per week and full training provided.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Winchester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role: As a Sales Assistant / Driver you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
- Be willing to jump in one of our company vans if needed and deliver wine around the local area.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 22.5 Hours Per Week.
We look forward to receiving your application! Together we are Majestic!
Majestic Retail Sales Assistant/Driver - Winchester (22.5 hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Majestic Retail Sales Assistant/Driver - Winchester (22.5 hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during any interactions.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or working in retail environments where you can showcase your ability to engage with customers and provide exceptional service.
✨Tip Number 3
Network with current or former employees of Majestic Wine. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle various customer service scenarios. This will help you articulate your problem-solving skills and adaptability, which are key for this role.
We think you need these skills to ace Majestic Retail Sales Assistant/Driver - Winchester (22.5 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant/Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your ability to deliver exceptional customer service in your CV and cover letter. Provide specific examples of how you've gone above and beyond for customers in previous roles.
Demonstrate Passion for Wine: While wine knowledge is beneficial, a passion for learning about wine is essential. Mention any relevant experiences or interests that showcase your enthusiasm for the product and willingness to pursue WSET qualifications.
Highlight Teamwork and Adaptability: Majestic values teamwork and adaptability. Include examples in your application that demonstrate your ability to work well in a team and adapt to changing situations, especially in a retail environment.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Familiarise yourself with Majestic's product range and be ready to discuss your favourite wines or any experiences you've had with them. This will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since exceptional customer service is at the heart of Majestic's values, prepare examples from your past experiences where you delivered outstanding service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Teamwork and Initiative
Majestic values individuals who can work well in a team and take initiative. Be ready to share instances where you contributed to a team goal or took the lead on a project. This shows that you can support your colleagues and drive store performance.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you assess if it's the right fit for you.
