Credit Controller - Enotria (Majestic Wine Group) in London

While this position is posted via Majestic Careers, it is a key role within the broader Majestic Wine Group dedicated specifically to Enotria, our premium commercial and on-trade wine distribution arm. You will be based out of our Park Royal, London office, acting as a crucial link for the Enotria side of the business while enjoying the backing, stability, and perks of the wider Majestic Group.

Job Specifics

• Location: Park Royal, London (Enotria HQ)
• Business Unit: Enotria (Part of the Majestic Wine Group)
• Contract: Permanent | Full-Time (37.5 hours per week)
• Grade: Grade 4
• Reporting To: Credit Control Manager
• Working Pattern: Rotational Bank Holiday & Sunday working (Paid as overtime)

Based out of our Park Royal site, you will focus specifically on managing the trade debtor ledger for Enotria’s diverse commercial client base (including top restaurants, bars, venues, and hospitality groups). This role offers the best of both worlds: the fast-paced environment of a premier wholesale drinks business, backed by the scale, benefits, and career growth of the wider Majestic Group.

Role Purpose

As Credit Controller, you will be responsible for managing Enotria’s debtor ledger, minimising bad debt exposure, and ensuring timely cash collections to maintain strong cash flow. You will act as a key commercial link, building positive relationships with B2B customers, resolving invoice queries, conducting credit risk assessments, and maintaining firm control over payment terms and account holds in line with business procedures.

Key Responsibilities

• Debtor Ledger
  • Producing Customer statements, sending reminders, and following the credit control process.
  • Coordinate with Sales and internal departments to resolve queries on Customer Accounts in a timely manner.
  • Sending copies of invoices or credit notes and proof of delivery as required.
  • Proactive chasing of payments from customers, liaising with Sales and placing accounts on hold where appropriate.
  • Reviewing and reporting to Sales Team on aged debtors.
  • Maintain an accurate Accounts Receivable ledger and ensure Accounts are reconciled regularly.
  • Review held orders daily and release in line with authority levels and within cut-off times.
  • Negotiate and monitor payment plans.
  • Attend regular debt review meetings with Credit Manager/Senior Credit Controller.
  • Ad hoc reporting and tasks as requested by Credit Manager/Senior Credit Controller.
  • Maintain key relationships with customers and internal stakeholders.
• New Accounts & Risk
  • Monitor exposure against existing limits and flag accounts that exceed or show signs of increased risk.
  • Work with internal stakeholders to balance risk with commercial opportunities when onboarding new or expanding existing Customers.
  • Ensuring Customer details are accurately updated in the system.
  • Escalate to third party when required per process.
• Daily Cash
  • Posting Cash receipts to the correct Customer Account.
  • Allocating payments per Customer remittances.
  • Splitting payments across Customer Accounts per remittances.
  • Keep unallocated cash within stated KPIs.
• Managing multiple inboxes
  • Sending requested copy documents.
  • Passing queries to relevant Department.
  • Trade References.
  • Customer remittances.

What We Are Looking For

Essential Criteria

• Proven experience in a Credit Control / Accounts Receivable role using computerized ERP systems.
• Track record of successfully managing debtor ledgers and minimising bad debt.
• Proficiency in Microsoft Office, with solid working knowledge of Excel and Word.
• Excellent communication and cross-functional working skills—confident handling discussions on the phone, in writing, and face-to-face.
• Strong analytical skills, attention to detail, and top-tier prioritisation skills.
• Commercial acumen: Ability to negotiate winning payment solutions while maintaining positive client relationships.

Desirable (Bonus) Skills

• Prior experience in the FMCG, wholesale, or drinks/hospitality sectors.
• Intermediate Excel skills (e.g., VLOOKUP / XLOOKUP and Pivot Tables).
• Experience using Navision ERP or Freshdesk ticketing system.
• Basic understanding of EDI systems.
• Confidence making structured credit decisions under pressure.

What's in it for you

• A competitive salary & performance related bonus.
• Up to 20% Staff Discount.
• 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme.
• Life Assurance (Worth 2 times your annual salary).
• A contributory Company Pension Plan.
• Career development opportunities.
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards.

Internal Applicant Requirements

• Tenure: Applicants must have a minimum of 12 months of continuous service with the business.
• Peak Notice (Retail Staff): If selected from a retail role, your official start date in this position will be scheduled after Peak trading finishes.
• Line Manager Endorsement: Required prior to application.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.