At a Glance
- Tasks: Support the store team, drive sales, and deliver exceptional customer service.
- Company: Join Majestic Wine, a vibrant retailer passionate about customer experience.
- Benefits: Enjoy competitive salary, up to 20% discount, and career development opportunities.
- Other info: Flexible hours with evening and weekend shifts; uniform provided.
- Why this job: Be part of a dynamic team and learn about wine while making customers happy.
- Qualifications: Excellent communication skills and a full UK driving licence required.
The predicted salary is between 22000 - 26000 € per year.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time-management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
Job Specifics
- Contract: Permanent.
- Hours: 40 Hours Per Week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver’s licence (held for at least 12 months) for this position.
Retail Sales Assistant/Driver - Inverness (40 Hours) employer: Majestic Wines Warehouse Limited
Majestic Wine is an exceptional employer that prioritises employee growth and development, offering comprehensive in-house training schemes to nurture talent and facilitate career progression. Located in Inverness, our vibrant work culture fosters teamwork and a passion for delivering outstanding customer service, while our competitive salary and generous staff discounts enhance the overall employee experience. Join us to be part of a supportive team that values your contributions and encourages continuous learning in the exciting world of wine.
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Inverness (40 Hours)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Majestic Wine's values and products. This way, you can show off your passion for their offerings and how you can contribute to their customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can deliver exceptional customer service and drive sales, just like they want in the job description.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for wine and customer service shine through. Share any personal experiences that highlight your ability to create memorable shopping experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind!
We think you need these skills to ace Retail Sales Assistant/Driver - Inverness (40 Hours)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your love for delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past – this will show us that you truly understand what it means to be an ambassador for our store.
Demonstrate Your Sales Skills:We want to see how you can drive sales performance! In your application, mention any experience you have with meeting or exceeding sales targets. If you've got a knack for spotting sales opportunities, let us know how you've used that skill to benefit your previous employers.
Be Authentic and Personal:Your application should reflect who you are! Use a friendly tone and don’t be afraid to inject a bit of your personality into your writing. We’re looking for someone who fits in with our team culture, so let us see the real you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. Plus, it shows you’re keen to join our team at Majestic Wine!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Products
Before the interview, dive deep into the wine range that Majestic Wine offers. Familiarise yourself with different types of wines, their origins, and tasting notes. This will not only show your passion for the product but also help you answer questions confidently about how to sell the story behind each bottle.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to provide the VIP concierge service that Majestic Wine values.
✨Demonstrate Team Spirit
Majestic Wine is all about teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported your team to meet targets or improve store performance. This will highlight your adaptability and commitment to achieving collective goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's KPIs, training opportunities, or how they foster a culture of continuous improvement. This shows your genuine interest in the role and your eagerness to contribute to the team’s success.
