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- Tasks: Join our team as a Trainee Manager and learn to lead in a dynamic wine retail environment.
- Company: Majestic Wine, the UK's largest specialist wine retailer, is revolutionising retail.
- Benefits: Enjoy competitive salary, performance bonuses, and up to 20% staff discount.
- Why this job: Fast-track your career with excellent training and global vineyard exploration opportunities.
- Qualifications: Teamwork experience in retail or hospitality; passion for customer service and wine learning.
- Other info: Permanent role with 45 hours per week and great career progression.
The predicted salary is between 25000 - 30000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine in Surrey are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role: As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities:
- Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
- Drive store performance by maximising sales opportunities and optimising KPI performance.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification.
- Ensure the physical appearance and maintenance of your store is upheld.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations.
- Continuously identify opportunities to make improvements in the store's operational running.
- Remain fully compliant, safe & legal by following internal policies and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and support more junior team members.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service.
- Prioritisation and strategic problem-solving skills in high-pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities supported by excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust including discounts and support services.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with continued support throughout your career.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 45 Hours Per Week.
- The ideal candidate will be able to work across our Dorking and Guildford stores.
We look forward to receiving your application! Together we are Majestic!
Wine Store Trainee Manager: Fast-Track to Leadership in England employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wine Store Trainee Manager: Fast-Track to Leadership in England
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine's history, values, and recent changes. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your passion for wine! Even if you're not a sommelier yet, demonstrate your eagerness to learn. Mention any wine-related experiences or tastings you've had, and express your excitement about pursuing WSET qualifications.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Wine Store Trainee Manager: Fast-Track to Leadership in England
Some tips for your application 🫡
Show Your Passion for Wine: When writing your application, let your love for wine shine through! Share any experiences or knowledge you have about wine, even if it's just a personal interest. We want to see that you're excited about the role and eager to learn more.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your teamwork and customer service skills, as these are key to thriving at Majestic. We want to know how you can contribute to our dynamic team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who fits into our culture, so show us who you are! A bit of humour or a unique perspective can make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, regions, and tasting notes. This will not only show your passion for the product but also help you connect with the interviewers who are likely to be wine enthusiasts themselves.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. Majestic values outstanding service, so demonstrating this will set you apart.
✨Demonstrate Team Spirit
Majestic is all about teamwork, so be ready to discuss how you've successfully worked in a team environment. Share specific instances where you contributed to team goals or supported colleagues, highlighting your ability to thrive in a fast-paced retail setting.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training programme, opportunities for career progression, or how the company plans to continue its growth. This shows your genuine interest in the role and the company’s future.