At a Glance
- Tasks: Support store team, drive sales, and deliver exceptional customer service.
- Company: Join the UK's number one Wine Specialist, Majestic Wine Group.
- Benefits: Competitive salary, up to 20% staff discount, and career development opportunities.
- Other info: Enjoy a vibrant work environment with in-house training and support.
- Why this job: Be part of a dynamic team revolutionising retail and share your passion for wine.
- Qualifications: Excellent customer service skills and a full UK driving licence required.
The predicted salary is between 20000 - 25000 € per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Carlisle are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market-leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 27 Hours Per Week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver's licence (held for at least 12 months) for this position.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant/Driver - Carlisle (27 Hours) employer: Majestic Wines Warehouse Limited
Majestic Wine Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous staff discounts, and comprehensive training programmes, we empower our team members to thrive in their careers while enjoying the unique advantage of working in the UK's leading wine specialist environment in Carlisle.
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Carlisle (27 Hours)
✨Tip Number 1
Get to know Majestic Wine inside out! Familiarise yourself with their products and values. When you walk into that interview, show off your passion for wine and how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This not only gives you insider info but also shows your genuine interest in the company. Plus, who knows? A friendly chat might just land you a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend or family member to build your confidence. Remember, it’s all about showcasing your ability to drive sales and deliver that VIP experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Sales Assistant/Driver - Carlisle (27 Hours)
Some tips for your application 🫡
Show Your Passion for Wine:When you're writing your application, let your love for wine shine through! Share any experiences or knowledge you have about wines, and don't be shy about expressing your eagerness to learn more. We want to see that you're excited about joining the Majestic team!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight how your previous experiences align with what we're looking for, especially in delivering exceptional customer service and driving sales performance.
Be Yourself:We’re all about authenticity at Majestic Wine. Don’t hesitate to let your personality come through in your application. Whether it’s a unique hobby or a fun fact about yourself, we want to know what makes you, you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Wine
Since this role is all about wine, make sure you brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their origins, and what makes them special. This will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Customer Service Skills
Majestic Wine places a huge emphasis on exceptional customer service. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your ability to create a VIP experience for customers, as this aligns perfectly with the role.
✨Be Ready to Discuss KPIs
Understanding key performance indicators (KPIs) is crucial for this position. Be prepared to discuss how you've met or exceeded targets in previous roles. Think of specific metrics you can share that highlight your ability to drive sales and improve store performance.
✨Demonstrate Team Spirit
This role requires working closely with a team, so be ready to talk about your teamwork skills. Share examples of how you've collaborated with others to achieve common goals. Highlight your adaptability and resilience, especially in fast-paced environments, to show you're a great fit for the dynamic nature of Majestic Wine.
