Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Store Manager and deliver exceptional customer experiences in a vibrant retail environment.
- Company: Majestic Wine, a leading wine retailer with a passion for excellence.
- Benefits: Competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Join a dynamic team and explore the world of wine while advancing your career.
- Qualifications: Experience in retail or hospitality, strong customer service skills, and a can-do attitude.
- Other info: Enjoy wine tasting events and comprehensive training to boost your knowledge.
The predicted salary is between 30000 - 42000 £ per year.
Majestic Wine Blackheath are looking for an ambitious Assistant Manager to drive for excellence, ready to step up and deliver outstanding wine retail experiences!
The Role
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-to-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Job Specifics
- Contract: Permanent
- Hours: 45 Hours Per Week
Key Responsibilities
At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
- Support your Store Manager in driving the performance and day-to-day operations of your store.
- Take responsibility of the store and team in their absence.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Support the recruitment, management & development of the team.
- Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Be able to demonstrate your ability to deliver exceptional customer experience & service.
- Experience of understanding retail KPIs and how to drive improvements.
- You can prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Excellent communication and time management skills.
- Willingness to work towards WSET 2 and 3 Qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you?
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line, Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Internal Applicants: Please have a conversation with your line manager before applying. We look forward to receiving your application! Together we are Majestic!
Retail Assistant Manager - Blackheath employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager - Blackheath
✨Tip Number 1
Get to know the company! Before your interview, dive into Majestic Wine's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and how it aligns with the Assistant Manager role, especially around driving sales and customer service.
✨Tip Number 3
Show off your passion for wine! Be ready to discuss your favourite wines and any experiences you've had with tastings. This not only demonstrates your knowledge but also your enthusiasm for the product, which is key for this role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant Manager - Blackheath
Some tips for your application 🫡
Show Your Passion for Wine: When writing your application, let your love for wine shine through! Share any experiences or knowledge you have about wine, as this will show us you're genuinely interested in the role and the products we offer.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to create memorable shopping experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us quickly understand your qualifications and why you’d be a great fit for our team at Majestic Wine.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with Majestic's range and be ready to discuss different types of wines, their origins, and tasting notes. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with Majestic's focus on outstanding shopping experiences.
✨Understand Retail KPIs
Get a grasp on key performance indicators relevant to retail, especially in a wine store context. Be ready to discuss how you've previously driven sales or improved KPIs in your past roles, as this will demonstrate your ability to contribute to the store's success.
✨Be a Team Player
Majestic values teamwork, so come prepared to talk about how you've supported colleagues in the past. Share instances where you've helped junior team members develop their skills or contributed to a positive team environment, showcasing your leadership potential.
