At a Glance
- Tasks: Support store team, drive sales, and deliver exceptional customer service.
- Company: Join the UK's number one Wine Specialist, Majestic Wine Group.
- Benefits: Competitive salary, up to 20% staff discount, and career development opportunities.
- Other info: Enjoy a supportive environment with in-house training and growth potential.
- Why this job: Be part of a dynamic team revolutionising retail and share your passion for wine.
- Qualifications: Excellent customer service skills and a full UK driving licence required.
The predicted salary is between 12 - 15 £ per hour.
Fancy joining the UK's number one Wine Specialist? Majestic Wine Swansea are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Group is the UK's largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role: As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day‑to‑day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time‑management, delegation and problem‑solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion to see problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, access to free counselling and support phone line.
Job Specifics:
- Contract: Permanent.
- Hours: 6 Hours Per Week.
- Shifts: Saturdays.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver’s licence (held for at least 12 months) for this position.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant/Driver - Swansea (6 Hours - Saturdays) employer: Majestic Wine
Majestic Wine Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous staff discounts, and comprehensive in-house training programmes, we empower our team members to thrive in their careers while enjoying the unique experience of working in the UK's leading wine specialist. Join us in Swansea, where your passion for customer service and wine can flourish in a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Swansea (6 Hours - Saturdays)
✨Tip Number 1
Get to know Majestic Wine! Before your interview, dive into their history and values. Understanding what makes them tick will help you connect with the team and show you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Majestic Wine is all about exceptional service, so be ready to share how you can deliver that VIP experience.
✨Tip Number 3
Show off your passion for wine! Even if you're not a sommelier yet, talk about your interest in learning more. Mentioning your desire to pursue the WSET qualification will definitely impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Retail Sales Assistant/Driver - Swansea (6 Hours - Saturdays)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for wine and customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional experience for our customers.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your driving licence details since it's a key part of the job. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key achievements and skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Majestic team!
How to prepare for a job interview at Majestic Wine
✨Know Your Wine
Since this role is all about delivering exceptional customer service, brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their origins, and what makes them unique. This will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate that you understand the importance of customer loyalty and repeat purchases.
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be ready to discuss how you’ve successfully worked in a team environment. Share specific instances where you supported your colleagues to achieve targets or improve store performance. This will highlight your ability to thrive both independently and as part of a team.
✨Be Ready to Drive
Since driving is a key part of the job, ensure you have your driving licence details handy. Be prepared to discuss your driving experience and any relevant safety practices you follow. This will reassure the interviewers that you’re responsible and capable of handling the driving aspect of the role.
