At a Glance
- Tasks: Support sales performance and deliver exceptional customer service in a dynamic retail environment.
- Company: Join the UK's number one Wine Specialist, Majestic Wine Group.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Great career progression in a rapidly growing company.
- Why this job: Be part of a revolutionary retail experience while sharing your passion for wine.
- Qualifications: Ambitious individuals with a drive for sales and customer service.
The predicted salary is between 20000 - 25000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Reigate are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025.
With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the discount.
- Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
- Involvement in all operational tasks required for the day‑to‑day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Retail Sales Assistant/Driver - Reigate (21 Hours) in Surrey employer: Majestic Wine
Contact Detail:
Majestic Wine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Reigate (21 Hours) in Surrey
✨Tip Number 1
Get to know the company! Before your interview, dive into Majestic Wine's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Show off your passion for wine! Brush up on your wine knowledge and be ready to discuss your favourite varieties or experiences. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Retail Sales Assistant/Driver - Reigate (21 Hours) in Surrey
Some tips for your application 🫡
Show Your Passion for Wine: When writing your application, let your enthusiasm for wine shine through! Share any experiences or knowledge you have about wines and how it relates to the role. We love candidates who can convey their passion and connect with our customers.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role at Majestic Wine. Highlight relevant skills and experiences that align with the job description. We want to see how you can contribute to our team and help us deliver exceptional customer service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate candidates who can communicate effectively, as this is key in delivering outstanding service to our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Majestic Wine family!
How to prepare for a job interview at Majestic Wine
✨Know Your Wine
Since you'll be working with wine, it's crucial to brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their origins, and tasting notes. This will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Customer Service Skills
Majestic Wine places a strong emphasis on exceptional customer service. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can create a VIP experience that aligns with their brand values.
✨Demonstrate Team Spirit
As a Sales Assistant, teamwork is key. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team to achieve targets or improve store performance, as this will resonate well with the interviewers.
✨Be Ready to Discuss KPIs
Understanding Key Performance Indicators (KPIs) is essential for this role. Research common retail KPIs and think about how you can contribute to achieving them. During the interview, express your enthusiasm for driving sales and how you plan to maximise opportunities in the store.