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- Tasks: Join us as a Trainee Manager and learn all about running a successful wine store.
- Company: Majestic Wine is the UK's largest specialist wine retailer with over 200 stores nationwide.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team, gain valuable experience, and explore vineyards worldwide!
- Qualifications: Teamwork experience in retail or hospitality; passion for customer service and learning about wine.
- Other info: Full training provided, with a supportive environment for your growth and development.
The predicted salary is between 8000 - 14000 £ per month.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Bicester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role: As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities:
- Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification.
- Take accountability and pride for the physical appearance and maintenance of your store.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure compliance with internal policies, processes and complete mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities supported by excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Access to Retail Trust which includes various discounts and support services.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with continued support throughout your career.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 39 and 45 Hours Per Week Available.
We look forward to receiving your application! Together we are Majestic!
Retail Trainee Manager employer: Majestic Wine
Contact Detail:
Majestic Wine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and current promotions. Being knowledgeable about their wines, spirits, and beers will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight how you’ve gone above and beyond to create memorable shopping experiences for customers, as this aligns perfectly with Majestic's values.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by discussing any relevant experience in retail or hospitality. Emphasise your adaptability and problem-solving skills, which are crucial for a Trainee Manager role.
✨Tip Number 4
Express your enthusiasm for learning and development, particularly regarding the WSET qualifications. Mention any steps you've already taken to enhance your wine knowledge, as this will demonstrate your commitment to growing within the company.
We think you need these skills to ace Retail Trainee Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Retail Trainee Manager at Majestic Wine. Tailor your application to highlight how your skills and experiences align with their key responsibilities.
Showcase Customer Service Skills: Majestic Wine places a strong emphasis on customer experience. In your application, provide specific examples of how you've delivered exceptional customer service in previous roles, especially in fast-paced environments.
Demonstrate Passion for Learning: Mention your willingness to learn about wine and your commitment to achieving WSET qualifications. This shows that you're not only interested in the role but also in personal and professional development.
Highlight Teamwork and Leadership Potential: As a Trainee Manager, you'll be expected to support and lead a team. Include examples from your past experiences where you've successfully worked as part of a team or taken on leadership roles, even if they were informal.
How to prepare for a job interview at Majestic Wine
✨Show Your Passion for Wine
As a Trainee Manager at Majestic, demonstrating your enthusiasm for wine is crucial. Be prepared to discuss your favourite wines and any experiences you've had with them. This will show your genuine interest in the product and align with the company's focus on knowledgeable service.
✨Highlight Customer Service Skills
Majestic places a strong emphasis on exceptional customer service. Share specific examples from your past experiences where you went above and beyond for a customer. This will illustrate your commitment to delivering outstanding service, which is key for this role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you successfully managed challenges in a retail or hospitality environment, and be ready to explain your thought process and outcomes.
✨Demonstrate Teamwork and Leadership Potential
As a future leader, it's important to showcase your ability to work well in a team while also taking initiative. Discuss instances where you contributed to team success or led a project, highlighting your adaptability and resilience in a fast-paced setting.
