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- Tasks: Support the Store Manager in driving sales and delivering exceptional customer experiences.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores nationwide.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team revolutionising retail while exploring your passion for wine.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a can-do attitude required.
- Other info: Full training provided, with opportunities to attend wine tasting events and progress your qualifications.
The predicted salary is between 8000 - 14000 £ per month.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Colchester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role: As a Majestic Trainee Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-to-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Key Responsibilities:
- Support your Store Manager in driving the performance and day-to-day operations of your store.
- Take responsibility of the store and team in their absence.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Support the recruitment, management & development of the team.
- Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Be able to demonstrate your ability to deliver exceptional customer experience & service.
- Experience of understanding retail KPIs and how to drive improvements.
- You can prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Excellent communication and time management skills.
- WSET 2 Qualification is desirable.
- Willingness to work towards WSET 3 Qualification in order to progress to Store Manager.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you?
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 3 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 39 and 45 Hours Per Week Contracts Available.
We look forward to receiving your application! Together we are Majestic!
Retail Trainee Manager employer: Majestic Wine
Contact Detail:
Majestic Wine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently during your interview will show your passion and knowledge, which is crucial for a Trainee Manager role.
✨Tip Number 2
Demonstrate your understanding of retail KPIs by preparing examples of how you've previously driven sales or improved performance in a retail environment. This will highlight your ability to contribute to the store's success right from the start.
✨Tip Number 3
Showcase your leadership skills by discussing any experiences where you've supported or developed team members. Majestic values teamwork, so illustrating your ability to mentor others will make you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Majestic Wine prides itself on exceptional customer experiences, so be ready to share how you would create memorable interactions and drive customer loyalty in your role.
We think you need these skills to ace Retail Trainee Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Trainee Manager position. Understand the key responsibilities and required skills so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or hospitality. Emphasise your ability to deliver exceptional customer service and any experience with KPIs, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and retail. Mention specific examples of how you've driven sales or improved customer experiences in previous roles to demonstrate your suitability for the position.
Showcase Your Teamwork Skills: In your application, highlight instances where you've successfully worked as part of a team in a fast-paced environment. This is important for the Retail Trainee Manager role, as you'll be supporting and developing junior team members.
How to prepare for a job interview at Majestic Wine
✨Show Your Passion for Wine
As a Retail Trainee Manager, it's crucial to demonstrate your enthusiasm for wine and customer service. Be prepared to discuss your favourite wines and any experiences you've had with them. This will show that you are genuinely interested in the product and can connect with customers.
✨Understand Retail KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you would identify and improve these metrics in a store environment. Showing that you understand the business side of retail will impress your interviewers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experiences where you successfully handled challenging situations, especially in a team or customer service context.
✨Demonstrate Leadership Potential
As a Trainee Manager, you'll be expected to support and lead a team. Share examples of when you've taken initiative or helped others develop their skills. Highlighting your leadership qualities will show that you're ready for this role.
