Retail Sales Assistant/Driver - Crouch End (30 Hours)

Fancy joining the UK’s number one Wine Specialist? Majestic Wine Crouch End are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.

The Role

As a Sales Assistant you’ll support the store team in driving sales performance and day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

Key Responsibilities

• Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through focusing on KPI delivery.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
• Offer a VIP concierge service, actively contacting customers with updates on products and tastings.
• Sell the story, not the discount, sharing your passion for products through an in‑depth knowledge of our range.
• Take ownership of wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store, both internally and externally.
• Involve in all operational tasks required for day‑to‑day operation of a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries and contacting customers to drive sales opportunities.
• Continuously identify opportunities to improve the operational running of the store, feeding ideas back to the wider team to implement solutions together.
• Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s ways of working and support junior team members, feeding back to the Store Manager as appropriate.
• As a key holder understand opening and closing compliance and be confident to operate the store without management.

Knowledge & Skills Required

• Excellent time‑management, delegation and problem‑solving skills.
• Demonstrated ability to deliver exceptional customer experience and service to every customer.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for solving problems.
• Adaptable and resilient to meet ever‑changing business demands.
• Excellent communication and time‑management skills.
• Wine knowledge is beneficial but enthusiasm to learn and pass level 2 WSET wine qualifications is essential.
• Hold a full UK manual transmission driving licence for at least 12 months with no more than 6 penalty points.

What Is In It For You

• Competitive salary.
• Up to 20% staff discount.
• Career development opportunities – nurturing internal talent with career progression supported by excellent in‑house training schemes.
• Uniform provided.
• Access to Retail Trust benefits: instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and cards, discounts up to 30%, free counselling and support phone line.

Job specifics: permanent contract, 30 hours per week, must be able to work evenings and weekends, driving is a key part of this position – full UK manual driver’s licence for at least 12 months is required.

We look forward to receiving your application! Together we are Majestic!