At a Glance
- Tasks: Support the store team, drive sales, and deliver exceptional customer service.
- Company: Join Majestic Wine, a leading retailer with a passion for quality.
- Benefits: Enjoy competitive pay, staff discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for growth and in-house training.
- Why this job: Be part of a dynamic team and enhance your wine knowledge while making an impact.
- Qualifications: Must have a full UK driving licence and a passion for customer service.
The predicted salary is between 12000 - 15000 £ per year.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
At Majestic Wine our customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story, not the discount.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries, and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience and service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion to see problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
- Competitive salary.
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards, instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, and access to free counselling and support phone line.
Job Specifics
- Contract: Permanent.
- Hours: 12 Hours per week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver's licence (held for at least 12 months) for this position.
Retail Sales Assistant/Driver - Barnet (12 Hours) employer: Majestic Wine
Majestic Wine is an exceptional employer that prioritises employee growth and development, offering competitive salaries and up to 20% staff discounts. With a strong focus on nurturing internal talent through excellent in-house training schemes, our Barnet location fosters a supportive work culture where team members can thrive while delivering outstanding customer service. Join us to be part of a dynamic team that values your contributions and encourages continuous learning in the world of wine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Barnet (12 Hours)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Majestic Wine's values and products. This way, you can show off your passion for their offerings and how you can contribute to their customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can drive sales and deliver exceptional service, just like they want from a Sales Assistant.
✨Tip Number 3
Show your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who can connect with customers and be a part of the team, so don’t hold back on your charm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Majestic Wine family. Let’s get you that job!
We think you need these skills to ace Retail Sales Assistant/Driver - Barnet (12 Hours)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your love for delivering exceptional customer service. We want to see how you can be an ambassador for our store and create a fantastic shopping experience for every customer.
Demonstrate Your Sales Skills:Talk about your experience in driving sales and meeting targets. We’re looking for someone who can maximise sales opportunities, so share any relevant examples that showcase your ability to boost performance.
Highlight Your Team Spirit:We value teamwork, so don’t forget to mention how you’ve supported your colleagues in the past. Whether it’s through sharing knowledge or helping out during busy times, show us how you contribute to a positive team environment.
Keep It Professional and Personal:While we love a friendly tone, make sure your application is polished and professional. Tailor your CV and cover letter to reflect the job description, and don’t hesitate to apply through our website for a smooth process!
How to prepare for a job interview at Majestic Wine
✨Know Your Products
Before the interview, dive deep into Majestic Wine's product range. Familiarise yourself with their wines and any unique selling points. This will not only show your passion but also help you answer questions about how you would engage customers and share your knowledge.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think of specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your ability to provide the VIP concierge service they’re looking for.
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be ready to discuss how you've successfully collaborated with others in previous roles. Share stories that highlight your ability to support team goals and contribute to a positive work environment.
✨Be Ready to Drive
Since driving is a key part of this role, ensure you have your driving licence details ready. Be prepared to discuss your driving experience and how comfortable you are with delivering products. This will reassure them that you can handle the operational tasks required.
