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For Companies At a Glance
- Tasks: Support store team, drive sales, and deliver exceptional customer service.
- Company: Join the UK's number one Wine Specialist, Majestic Wine.
- Benefits: Competitive salary, up to 20% staff discount, and career development opportunities.
- Other info: Flexible hours with opportunities for growth and in-house training.
- Why this job: Be part of a dynamic team revolutionising retail and share your passion for wine.
- Qualifications: Excellent customer service skills and a full UK driving licence required.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Reigate are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the discount.
- Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
- Involvement in all operational tasks required for the day‑to‑day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time‑management, delegation and problem‑solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion to see problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time‑management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
- Competitive salary.
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes.
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts up to 30%, access to free counselling and support phone line.
Job Specifics
- Contract: Permanent.
- Hours: 21 hours per week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver's licence (held for at least 12 months) for this position.
Retail Sales Assistant/Driver - Reigate (21 Hours) employer: Majestic Wine
Contact Detail:
Majestic Wine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Reigate (21 Hours)
✨Tip Number 1
Get to know Majestic Wine! Before your interview, dive into their products and values. Show them you’re not just another candidate but someone who genuinely cares about delivering exceptional customer service and has a passion for wine.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell a bottle of wine to a customer. Highlight the story behind it, not just the price. This will help you stand out as someone who can drive sales and create memorable experiences for customers.
✨Tip Number 3
Be ready to showcase your problem-solving skills. During the interview, share examples of how you've tackled challenges in previous roles. Majestic is looking for adaptable and resilient team players who can thrive in a dynamic retail environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Majestic team and ready to embark on this exciting journey with us.
We think you need these skills to ace Retail Sales Assistant/Driver - Reigate (21 Hours)
Some tips for your application 🫡
Show Your Passion for Wine: When writing your application, let your enthusiasm for wine shine through! Share any experiences or knowledge you have about wine, even if it's just a personal interest. We love candidates who are eager to learn and grow in this area.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for at Majestic Wine.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your can-do attitude or your problem-solving skills, show us what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Majestic Wine
✨Know Your Wine
Since this role is all about delivering exceptional customer service and showcasing your wine knowledge, make sure you brush up on the products Majestic Wine offers. Familiarise yourself with their range and be ready to share interesting stories about the wines. This will not only impress your interviewers but also show your passion for the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve driven sales or improved customer loyalty. This will demonstrate that you understand the importance of customer experience in retail and that you're ready to be an ambassador for the store.
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be prepared to discuss how you work well with others. Share instances where you've collaborated with colleagues to achieve targets or improve store performance. This will show that you can thrive both independently and as part of a team.
✨Be Ready for Operational Questions
Since the role involves various operational tasks, think about how you would handle day-to-day responsibilities. Be ready to discuss your time-management skills and how you would ensure compliance and safety in the store. This will reassure the interviewers that you can take ownership of your role.