At a Glance
- Tasks: Join our dynamic team and learn to manage a thriving wine retail store.
- Company: Majestic Wine, the UK's number one Wine Specialist, is revolutionising retail.
- Benefits: Enjoy competitive salary, staff discounts, and fantastic career development opportunities.
- Other info: Full training provided, plus invites to exclusive wine tasting events!
- Why this job: Gain hands-on experience and grow into a future Store Manager role.
- Qualifications: Teamwork experience in retail or hospitality; passion for customer service is essential.
The predicted salary is between 27040 - 30000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine in Poole are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Type: Permanent Contract
Commitment: 44 hours per week (includes weekend shifts)
Location Flexibility: Must be willing and flexible to travel and support surrounding stores as needed.
Key Criteria
- Driving Requirement: Operating a company van is a core part of this role. Applicants must be fully confident and comfortable driving larger vehicles.
- License Restrictions: A full UK manual driver’s license, held for a minimum of 12 months, is strictly required.
- Availability: Full flexibility to work weekends is essential.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the discount.
- Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks to establish a thorough understanding of the day‑day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
Knowledge & Skills Required
- Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem‑solve in high pressure environments.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time‑management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Who are we?
Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025.
Retail Trainee Manager - Poole employer: Majestic Wine
Majestic Wine in Poole is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop through a comprehensive 12-month Trainee Manager programme. With competitive salaries, generous staff discounts, and a strong focus on career progression supported by in-house training, Majestic Wine fosters a culture of excellence and teamwork, making it an ideal place for those passionate about retail and wine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Trainee Manager - Poole
✨Get to Know Your Local Scene
For a retail trainee role, it's essential to be in tune with your local shops. Spend some time visiting local stores, chatting with staff, and getting a feel for their customer service approach. This might even give you the inside scoop on trainee openings before they’re posted online!
✨Connect with Retail Communities
Join local or online retail communities where trainees and professionals share experiences and insights. Platforms like Facebook, Instagram, or even Reddit can be great for discovering unadvertised trainee positions or getting tips from others who have been in your shoes!
✨Pop in and Introduce Yourself
Don’t shy away from walking into shops and asking about trainee opportunities directly. A friendly introduction could leave a lasting impression on the manager, plus it shows that you’re eager and proactive about joining the team!
✨Follow Majestic Wine on Social Media
Stay updated with Majestic Wine’s social media channels. They often post about trainee programmes and special events which can help you get noticed. Engaging with their content can also show your genuine interest in being part of their team!
We think you need these skills to ace Retail Trainee Manager - Poole
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, your ability to connect with customers is key! Make sure to highlight any past experience where you provided excellent customer service, even if it was in a different setting. Use your CV to elaborate on any sales experience or teamwork that showcases your people skills.
Tailor Your Cover Letter with Passion:As a trainee, we want to see your enthusiasm for learning and growing in the retail space. In your cover letter, share why you’re excited about this opportunity at Majestic Wine and how it aligns with your career goals. A personal touch will help your application stand out!
Highlight Your Flexibility and Availability:Retail often requires a flexible schedule. In your application, mention your availability and willingness to work varied shifts. It shows your commitment to the role and that you understand the demands of the industry.
Include Relevant Qualifications:While you're applying for a trainee position, any retail-specific qualifications or courses can give you an edge. If you've completed any relevant training or certifications, don’t forget to include them in your CV to impress Majestic Wine!
How to prepare for a job interview at Majestic Wine
✨Show Off Your Customer Skills
Make sure you can demonstrate your knack for customer service, as that’s really what retail is all about! Think of scenarios where you've gone above and beyond for someone—whether it's a part-time job, volunteering, or even helping out at events. We want our trainees at Majestic Wine to feel comfortable engaging with customers, so be ready with some examples!
✨Know the Products Inside Out
Familiarise yourself with the products that Majestic Wine offers. It might seem obvious, but being able to discuss their features and benefits can really help you stand out. We love seeing candidates who do their homework and can articulate what makes our merchandise unique—think about why someone would buy from us!
✨Highlight Your Team Spirit
As a trainee, you’ll be working closely with your colleagues, so it’s important to showcase your teamwork skills. Reflect on previous experiences where you've collaborated with others, whether in sports, school projects, or part-time jobs. We want to see how you fit into a team dynamic, especially in a bustling retail environment.
✨Be Ready to Learn and Adapt
In a trainee role, it's all about your willingness to grow and learn. Be prepared to discuss how you handle new challenges or changes. We’re looking for candidates who can embrace feedback and adapt quickly, so think of examples where you’ve taken on a new skill or adapted to a new environment successfully.
