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- Tasks: Join a dynamic team and drive store performance while delivering exceptional customer service.
- Company: Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Competitive salary, up to 20% staff discount, and fantastic career development opportunities.
- Why this job: Embark on a 12-month development programme to become a future Store Manager.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for learning.
- Other info: Enjoy wine tasting events and excellent career growth in a supportive environment.
The predicted salary is between 12000 - 18000 £ per year.
Majestic Wine in Oxford are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail. Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently returned to private ownership and has undergone a transformation programme. The Majestic range includes over 1,100 different wines, spirits and beers online and in-store, with over 1,000 WSET-trained colleagues offering knowledgeable service across all channels.
As a Majestic Trainee Manager you will embark on a 12 month development programme that provides a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager, setting you up for future success.
Key Responsibilities- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
- Sell the story not the discount.
- Demonstrate passion for the product with in-depth knowledge of the range, manage a tasting events programme and execute an enticing tasting counter.
- Take ownership of wine knowledge, continual learning about products to support WSET qualification and confidence in selling.
- Maintain the store’s physical appearance and upkeep, both internally and externally.
- Participate in all operational tasks to understand day-to-day store operations, including delivering wine, merchandising stock deliveries and calling customers to drive sales.
- Continuously identify opportunities to improve operational efficiency and store running.
- Ensure compliance with internal policies, processes and mandatory training to stay safe & legal.
- Own your development with available support and resources.
- Model Majestic’s Ways of Working and support junior team members, feeding back to the Store Manager as appropriate.
- Experience of working in a fast-paced, target-driven retail or hospitality environment as part of a team.
- Ability to deliver exceptional customer experience and service to every customer.
- Ability to prioritise and strategically problem solve in high-pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- Can-do attitude with a passion for solving problems.
- Adaptable and resilient to meet changing business demands.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities with in-house training schemes
- Fantastic incentives including opportunities to travel to vineyards
- Contributory Company Pension Plan
- Life Assurance (worth 2x annual salary)
- Uniform provided
- 29 days holiday, including public and bank holidays
- Invites to wine tasting events
- Access to Retail Trust benefits including discounts and support services
- Company maternity, paternity and adoption leave after 26 weeks
- Long service rewards
- Full training provided for the first 3 months with ongoing career support
- Company sick pay scheme
- Contract: Permanent
- Hours: 45 Hours Per Week
- Must be willing to work in the following stores: Oxford Summertown, Oxford Cowley Road, Abingdon, Witney, Bicester
We look forward to receiving your application! Together we are Majestic!
Retail Trainee Manager - Oxford Stores employer: Majestic Wine
Contact Detail:
Majestic Wine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Oxford Stores
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine's history, values, and products. This will not only help you in interviews but also show your genuine interest in becoming part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local wine events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your passion for wine. Think about how you can drive sales and improve customer experience – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Majestic family!
We think you need these skills to ace Retail Trainee Manager - Oxford Stores
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! Talk about why you love retail and what excites you about working with wine. We want to see that you're genuinely interested in growing with us at Majestic.
Tailor Your CV: Make sure your CV is tailored to the Trainee Manager role. Highlight any relevant experience in fast-paced environments and your ability to deliver top-notch customer service. We’re looking for those who can drive performance and exceed targets!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Majestic team right from the start!
How to prepare for a job interview at Majestic Wine
✨Know Your Wines
Since Majestic Wine is all about wine, make sure you brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their regions, and what makes them unique. This will not only show your passion but also help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate that you understand the importance of customer loyalty and repeat purchases.
✨Demonstrate Your Team Spirit
Majestic values teamwork, so be ready to discuss how you've worked effectively in a team environment. Share specific instances where you collaborated with others to achieve a common goal, highlighting your adaptability and can-do attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, opportunities for growth, or how the store measures success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
