At a Glance
- Tasks: Deliver wine with a smile and provide excellent customer service.
- Company: Join the UK's number one wine specialist, Majestic Wine.
- Benefits: Enjoy up to 20% staff discount and career development opportunities.
- Other info: Uniform provided and invites to exclusive wine tasting events.
- Why this job: Be an ambassador for Majestic while driving and meeting new people.
- Qualifications: Must hold a full UK manual driving licence and be able to lift 18 kg.
The predicted salary is between 25000 - 28000 £ per year.
Fancy joining the UK’s number one Wine Specialist?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. The Majestic range includes over 1,100 different wines, spirits and beers, both online and in‑store. Majestic’s key strength is over 1,000 WSET‑trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it’s about managing the end‑to‑end delivery process. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Job Specifics
- Contract: Permanent
- Location: NR2 4HX – Norwich
- Hours: 15 Hours Per Week
- Must be able to work weekends and evenings
Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver’s licence (held for at least 12 months) for this position.
Key Responsibilities
- Be the face of Majestic to our delivery customers, ensuring excellent customer service and experience
- Pick deliveries and load the van
- Ensure the van is maintained to a high standard, keeping it clean and carrying out all compliance checks in a timely manner
- Deliver to the customer’s house, workplace or venue with a smile and a helpful attitude (which can include flights of stairs)
- Communicate clearly with customers to book deliveries and provide them with updates on delivery time slots
- Constantly find ways to be more efficient with driving time, understanding the cost impact of inefficient delivery runs
- Be an ambassador for Majestic whilst driving, driving confidently and safely
Knowledge & Skills Required
- Hold a full UK manual driving licence for at least 12 months with no more than 6 penalty points
- Be able and comfortable carrying up to 18 kg weight (equivalent to 2 wine boxes)
- Confident driving in London
- Excellent time‑management, delegation and problem‑solving skills
- Deliver exceptional customer experience & service to every customer every time
- A positive can‑do attitude with a passion for seeing problems through to solutions
What Is In It For You
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes
- Uniform provided
- Plus invites to wine tasting events
- Access to Retail Trust which includes Retail Rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts up to 30%, and access to free counselling and support phone line
Majestic Wine Retail Driver - Norwich - (15 Hours) employer: Majestic Wine
Majestic Wine is an exceptional employer, offering a vibrant work culture where employees are valued as ambassadors for the brand. With a commitment to career development and in-house training, staff enjoy opportunities for growth while benefiting from perks such as generous discounts, uniform provision, and access to exclusive wine tasting events. Located in Norwich, this role not only allows you to engage with customers daily but also positions you within a dynamic team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Majestic Wine Retail Driver - Norwich - (15 Hours)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Majestic Wine, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Majestic Wine Retail Driver - Norwich - (15 Hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Majestic Wine that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Majestic Wine will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Majestic Wine and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Majestic Wine
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Majestic Wine, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Majestic Wine!
