At a Glance
- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, a leading retailer with a passion for wine.
- Benefits: Enjoy competitive salary, staff discounts, and career development opportunities.
- Other info: Full UK driving licence required; flexible hours including evenings and weekends.
- Why this job: Be part of a dynamic team and enhance your wine knowledge while making an impact.
- Qualifications: Excellent communication skills and a passion for customer service; wine knowledge is a plus.
The predicted salary is between 22000 - 26000 € per year.
Position Sales Assistant at Majestic Wine Newbury.
Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of the store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities, supporting the team to meet and exceed targets through focusing on KPI delivery.
- Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Provide a VIP concierge service, actively contacting customers with updates on products and tastings.
- Sell the story not the discount, demonstrating passion for the product with in-depth knowledge of the range.
- Take ownership of wine knowledge, constantly learning about products to support WSET qualification confidence.
- Take accountability for the physical appearance and maintenance of the store both internally and externally.
- Participate in all operational tasks required for day-to-day running of a Majestic Wine store – from delivering wine to customers, merchandising stock deliveries to calling customers to drive sales opportunities.
- Continuously identify opportunities to improve operational performance, sharing ideas back to the team for joint implementation.
- Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Serve as a role model for Majestic’s Ways of Working, supporting junior team members and providing feedback to the Store Manager.
- As a key holder, understand opening and closing compliance and confidently operate the store independently.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Ability to deliver exceptional customer experience and service to every customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- Can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of the business.
- Excellent communication and time-management skills.
- Wine knowledge beneficial; passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK manual driving licence for at least 12 months with no more than 6 penalty points.
Benefits
- Competitive salary.
- Up to 20% staff discount.
- Career development opportunities and internal progression.
- Uniform provided.
- Access to Retail Trust benefits: instant savings, discount vouchers, gift cards, discounts up to 30%, free counselling and support phone line.
Job Specifics
- Contract: Permanent.
- Hours: 40 hours per week.
- Must be able to work evenings and weekends.
- Driving is a key part of the position; must hold a full UK manual driving licence held for at least 12 months.
Retail Sales Assistant/Driver - Newbury (40 Hours) employer: Majestic Wine
Majestic Wine Newbury is an exceptional employer that prioritises employee growth and development, offering career progression opportunities within a supportive and dynamic work culture. With a focus on delivering outstanding customer service, employees benefit from a competitive salary, generous staff discounts, and access to valuable resources like the Retail Trust benefits, all while working in a vibrant team environment that encourages learning and passion for wine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Newbury (40 Hours)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Majestic Wine's values and products. This way, you can show off your passion for wine and how you can contribute to their sales goals.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate exceptional service. Remember, it’s all about creating that VIP experience for customers, so be ready to share your ideas on how to enhance their shopping journey.
✨Tip Number 3
Show your enthusiasm for learning! Mention your willingness to gain more wine knowledge and pursue the WSET qualification. This will highlight your commitment to personal growth and improving store performance.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or at local events. They can provide insights into the company culture and might even give you a heads-up on job openings. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Sales Assistant/Driver - Newbury (40 Hours)
Some tips for your application 🫡
Show Your Passion for Wine:When you're writing your application, let your love for wine shine through! Talk about any experiences you've had with wine, whether it's tastings or just a general interest. We want to see that you're excited about the products we offer.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Focus on your customer service experience and any relevant sales achievements. We appreciate when candidates take the time to connect their background to what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Majestic Wine
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their regions, and what makes them unique. This will not only show your passion for the product but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to provide that VIP concierge service they’re looking for.
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported your team to meet targets or improved operational performance together.
✨Ask Insightful Questions
Prepare thoughtful questions about the store’s sales strategies or how they measure KPI performance. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
