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- Tasks: Join our team to deliver exceptional customer experiences and drive store performance.
- Company: Majestic Wine, the UK's number one wine specialist with over 200 stores.
- Benefits: Competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Kickstart your career in retail with a dynamic company revolutionising the industry.
- Qualifications: Teamwork experience in fast-paced environments and a passion for learning about wine.
- Other info: Exciting incentives, including trips to explore vineyards and excellent in-house training.
The predicted salary is between 8000 - 11600 £ per month.
Fancy joining the UK's number one Wine Specialist? Majestic Wine in Leicester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail.
Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
- Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
- Drive store performance by maximising sales opportunities and optimising KPI performance.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Demonstrate and share your passion for product with customers through in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification.
- Take accountability for the physical appearance and maintenance of your store.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements to optimise the operational running of the store.
- Ensure compliance with internal policies, processes and complete mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic's Ways of Working and support more junior team members.
Knowledge & Skills Required
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities supported by excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public holidays.
Retail Trainee Manager in Leicester employer: Majestic Wine
Contact Detail:
Majestic Wine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager in Leicester
✨Tip Number 1
Get to know Majestic Wine inside out! Research their products, values, and recent changes. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for your interview by practising common questions and scenarios related to retail management. Think about how you'd handle customer service challenges or drive sales – this is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Majestic family.
We think you need these skills to ace Retail Trainee Manager in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for wine and retail shine through! We want to see that you’re genuinely excited about the opportunity to join Majestic Wine and contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail or hospitality. We love seeing how your past roles have prepared you for this Trainee Manager position, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Majestic Wine
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, spirits, and beers that Majestic offers. Being able to discuss your favourite wines or recent trends in the industry will show your passion and commitment to learning.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create a VIP experience for customers at Majestic.
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of what being a Trainee Manager entails. Review the job description and think about how your skills align with the key responsibilities. Be ready to discuss how you can drive store performance and improve KPIs.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the company’s future plans, training opportunities, or how they measure success in the role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.