At a Glance
- Tasks: Support store team, drive sales, and deliver exceptional customer service.
- Company: Join the UK's number one Wine Specialist, Majestic Wine!
- Benefits: Competitive salary, up to 20% staff discount, and career development opportunities.
- Other info: Flexible hours with opportunities for growth and in-house training.
- Why this job: Be part of a dynamic team revolutionising retail and share your passion for wine.
- Qualifications: Excellent customer service skills and a full UK manual driving licence required.
The predicted salary is between 12000 - 16000 € per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Harrogate are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025.
With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day‑to‑day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time‑management, delegation and problem‑solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time‑management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
Job Specifics:
- Contract: Permanent.
- Hours: 9 Hours Per Week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driver's license (held for at least 12 months) for this position.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant/Driver - Harrogate (9 Hours) employer: Majestic Wine
Majestic Wine Harrogate is an exceptional employer, offering a vibrant work culture where employees are encouraged to grow and develop their skills in the dynamic retail environment of the UK's leading wine specialist. With competitive salaries, generous staff discounts, and robust career development opportunities supported by comprehensive in-house training, team members can thrive while delivering outstanding customer service. The supportive atmosphere fosters collaboration and innovation, making it a rewarding place to work for those passionate about wine and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Harrogate (9 Hours)
✨Tip Number 1
Get to know Majestic Wine! Research their products, values, and what makes them tick. This way, when you walk into that interview, you can show off your passion and knowledge about the company, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Being able to showcase your ability to deliver exceptional service will definitely impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Majestic team!
We think you need these skills to ace Retail Sales Assistant/Driver - Harrogate (9 Hours)
Some tips for your application 🫡
Show Your Passion for Wine:When writing your application, let your enthusiasm for wine shine through! Share any experiences or knowledge you have about wine, even if it's just a personal interest. We love to see candidates who are eager to learn and grow in this area.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for at Majestic Wine.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your can-do attitude or your problem-solving skills, show us what makes you unique and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it! Plus, it shows you’re serious about joining the Majestic family.
How to prepare for a job interview at Majestic Wine
✨Know Your Wine
Since this role is all about delivering exceptional customer service, brush up on your wine knowledge! Familiarise yourself with the different types of wines Majestic offers and be ready to share interesting stories or facts about them. This will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations or turned a negative experience into a positive one. This will demonstrate your ability to deliver the market-leading customer service that Majestic Wine prides itself on.
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported your team to achieve targets or improve store performance. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
✨Be Ready to Drive Sales
Think about ways you can contribute to driving sales performance. Prepare ideas on how to maximise sales opportunities and enhance customer loyalty. Showing that you have a proactive mindset and are eager to contribute to the store's success will definitely catch their attention!
