At a Glance
- Tasks: Support store team, drive sales, and deliver exceptional customer service.
- Company: Join Majestic Wine, the UK's largest wines and spirits specialist.
- Benefits: Competitive salary, up to 20% staff discount, and career development opportunities.
- Other info: Enjoy a vibrant work environment with excellent training and support.
- Why this job: Be part of a dynamic team revolutionising retail and grow your skills.
- Qualifications: Passion for customer service and a full UK driving licence required.
The predicted salary is between 22000 - 26000 £ per year.
Majestic Wine Carlisle are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics
- Contract: Permanent.
- Hours: 40 Hours Per Week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant/Driver - Carlisle (40 Hours) employer: Majestic Wine
Majestic Wine is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous staff discounts, and comprehensive training programmes, employees are empowered to excel in their roles while enjoying a supportive environment that values customer service and teamwork. Located in Carlisle, this role provides the unique opportunity to be part of a rapidly growing company that is revolutionising the retail sector, making it an exciting place for ambitious individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant/Driver - Carlisle (40 Hours)
✨Tip Number 1
Get to know Majestic Wine! Research their products, values, and recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate exceptional service. Role-playing with a friend can help you feel more confident when it comes to delivering that VIP experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at Majestic Wine.
We think you need these skills to ace Retail Sales Assistant/Driver - Carlisle (40 Hours)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in retail and customer service, so share why you’re excited about joining Majestic Wine.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight relevant experience and skills that match what we’re looking for, especially around customer service and sales performance.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the Sales Assistant role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Majestic team!
How to prepare for a job interview at Majestic Wine
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their origins, and tasting notes. This will not only show your passion for the product but also help you connect with the interviewers who are looking for someone to share that enthusiasm with customers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer. This will demonstrate your ability to create a VIP experience, which is crucial for the role at Majestic Wine.
✨Demonstrate Team Spirit
Majestic Wine values teamwork, so be ready to discuss how you’ve successfully worked as part of a team. Share experiences where you supported colleagues or contributed to achieving team goals. This will highlight your collaborative nature and fit within their culture.
✨Be Ready to Drive Sales
Since driving sales performance is key in this role, think of ways you can contribute to meeting and exceeding targets. Prepare to discuss strategies you’ve used in previous roles to maximise sales opportunities, as this will show your proactive approach and understanding of retail dynamics.
