Majestic Trainee Manager in Cardiff

As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. In this role you will act as an ambassador for the store, supporting your team to deliver an outstanding shopping experience for every customer.

Responsibilities

• Drive store performance by maximising sales opportunities.
• Optimise KPI performance in store by identifying focus KPIs, building plans to improve them and exceed targets.
• Deliver exceptional, market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount – share your passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing, commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store, both internally & externally.
• Involve yourself in all operational tasks to establish a thorough understanding of day‑to‑day operations – from delivering wine to customers, merchandising stock deliveries, to calling valued customers to drive sales opportunities.
• Continuously identify opportunities to improve operations and optimise store performance.
• Ensure full compliance, safety & legality by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.

Qualifications & Requirements

• Operating a company van is a core part of the role; applicants must be fully confident and comfortable driving larger vehicles.
• A full UK manual driver’s licence held for a minimum of 12 months is strictly required.
• Full flexibility to work weekends is essential.
• Experience working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
• Ability to deliver exceptional customer experience & service to every customer.
• Strong problem‑solving skills in high‑pressure environments.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet ever‑changing business demands.
• Excellent communication and time‑management skills.
• Wine knowledge is beneficial; passion to learn more is essential to pass Level 2 & 3 WSET wine qualifications.
• Full UK manual transmission licence for at least 12 months with no more than 6 penalty points.
• Willingness to travel and support surrounding stores as needed (must work across both Cardiff & Cardiff Bay Stores).

Contract & Compensation

• Type: Permanent Contract
• Commitment: 44 hours per week (includes weekend shifts)
• Competitive salary & performance bonus
• Up to 20% staff discount
• Career development opportunities – in‑house training schemes and career progression
• Fantastic incentives to explore vineyards worldwide
• Contributory Company Pension Plan
• Life Assurance (worth 2 times annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays
• Invitations to wine tasting events
• Access to Retail Trust rewards (instant savings, discounted e‑vouchers, gift vouchers, discount of up to 30%)
• Company maternity, paternity and adoption leave after 26 weeks
• Long‑service rewards

Training & Support

• Full training provided for the first 3 months with continued support throughout your career with Majestic Wine.
• Company sick pay scheme