At a Glance
- Tasks: Support the Store Manager in driving sales and delivering exceptional customer experiences.
- Company: Majestic Wine, a dynamic and ambitious retail company.
- Benefits: Competitive salary, performance bonus, staff discounts, and career development opportunities.
- Other info: Enjoy wine tasting events and excellent training support throughout your career.
- Why this job: Join a passionate team and explore vineyards while developing your skills.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a full UK driving licence.
The predicted salary is between 25000 - 32000 € per year.
Majestic Wine Bangor are looking for a dynamic, ambitious and driven Assistant Manager.
The Role
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day‑to‑day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Key Responsibilities
- Support your Store Manager in driving the performance and day‑to‑day operations of your store.
- Take responsibility of the store and team in their absence.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Support the recruitment, management & development of the team.
- Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally – ensuring swift reporting and escalation until resolved.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required
- Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
- Be able to demonstrate your ability to deliver exceptional customer experience & service.
- Experience of understanding retail KPIs and how to drive improvements.
- Can prioritise and strategically problem‑solve in high‑pressure environments.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Excellent communication and time‑management skills.
- Willingness to work towards WSET 2 and 3 Qualifications.
- Hold a full UK manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you?
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust – Retail Rewards including instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, access to free counselling and support phone line.
- Long‑service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Job Specifics
- Contract: Permanent.
- Hours: 45 hours per week.
- Must be able to work evenings and weekends.
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
- We will not accept candidates without a full UK manual driving licence (held for at least 12 months) for this position.
Retail Assistant Manager - Bangor employer: Majestic Wine
Majestic Wine Bangor is an exceptional employer that prioritises employee growth and development, offering competitive salaries, performance bonuses, and extensive in-house training schemes. With a vibrant work culture that encourages teamwork and a passion for customer service, employees enjoy unique benefits such as wine tasting events and global incentives, all while being part of a supportive environment that values their contributions and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager - Bangor
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Majestic Wine's values, products, and customer service approach. This will help you connect your experience with what they’re looking for and show that you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to drive sales and deliver exceptional customer service, just like they want from their Assistant Manager.
✨Tip Number 3
Show off your passion for wine! If you’ve got any personal experiences or knowledge about wine, share them during your interview. It’ll not only make you stand out but also align perfectly with their focus on product knowledge and customer engagement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Retail Assistant Manager - Bangor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional customer experiences and driving sales. Share specific examples that highlight your passion for retail and customer service.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role at Majestic Wine. Highlight relevant experience in retail or hospitality, especially any achievements related to KPIs or team management. We want to see how you can contribute to our store's success!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills and experience without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Majestic Wine team!
How to prepare for a job interview at Majestic Wine
✨Know Your Stuff
Make sure you have a solid understanding of Majestic Wine's products and services. Brush up on your wine knowledge, especially if you're aiming for those WSET qualifications. Being able to discuss different wines and their stories will show your passion and help you connect with customers.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've supported junior team members in the past or how you've driven sales performance. Highlight any experience you have in training or mentoring others.
✨Customer Experience is Key
Be ready to discuss how you would deliver exceptional customer service. Think of specific instances where you've gone above and beyond for a customer. This role is all about creating loyalty, so showing that you understand this will set you apart.
✨Prepare for KPI Discussions
Understand what KPIs are relevant to the retail environment and be prepared to talk about how you've improved them in previous roles. Have a few strategies in mind that you could implement to optimise performance at Majestic Wine, as this will demonstrate your proactive approach.
