At a Glance
- Tasks: Support store teams, drive sales, and deliver exceptional customer service across various locations.
- Company: Join Majestic Wine, the UK's number one wine specialist, revolutionising retail.
- Benefits: Competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Other info: Enjoy fantastic incentives, training, and a supportive work environment with growth potential.
- Why this job: Be part of a dynamic team, learn about wine, and make a real impact in retail.
- Qualifications: Strong communication skills, adaptability, and a passion for customer service; wine knowledge is a plus.
The predicted salary is between 28000 - 30000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail.
The Role: As a Flexi Assistant Manager you’ll be supporting your store team with driving sales performance and the day-to-day running of different stores. You’ll deliver exceptional customer service and experience to optimise KPI performance. There is also an expectation of geographical and working flexibility that comes with the position – having the ability to work in different stores is essential, sometimes at short notice.
Job Specifics:
- Contract: Fixed Term until 31/12/2026
- Hours: 44 Hours Per Week
- Location: Flexible around London – as a member of the Flex Team you will be expected to work across different locations in London based on business requirements.
- Salary: £30,164.37 (pro rata as fixed-term contract)
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Ability and willingness to cover and support different stores at short notice.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Demonstrated ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Uniform provided.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- 29 days holiday, including public and bank holidays.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line, Long service rewards.
Who Are We:
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
Internal applicants - Please have a conversation with your line manager before applying. We look forward to receiving your application! Together we are Majestic!
Assistant Manager - London Flex Team (Fixed Term until 31/12/2026) employer: Majestic Wine
Majestic Wine is an exceptional employer that prioritises employee growth and development, offering comprehensive training and career progression opportunities within a dynamic and supportive work culture. With competitive salaries, generous staff discounts, and unique incentives such as vineyard exploration trips, working in the London Flex Team allows you to thrive in a vibrant retail environment while delivering outstanding customer experiences across various locations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - London Flex Team (Fixed Term until 31/12/2026)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Assistant Manager - London Flex Team (Fixed Term until 31/12/2026)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Majestic Wine:Don’t forget to personalise your application for Majestic Wine! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Majestic Wine
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Majestic Wine offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Majestic Wine and contribute positively during your temporary stint.
