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- Tasks: Join us as a Trainee Manager, learning all about retail operations and customer service.
- Company: Majestic Wine is the UK's largest specialist wine retailer with over 200 stores nationwide.
- Benefits: Enjoy competitive salary, staff discounts, career development, and invites to exclusive wine tasting events.
- Why this job: Be part of a dynamic team revolutionising retail while gaining valuable experience and skills.
- Qualifications: Experience in fast-paced retail or hospitality, strong communication skills, and a passion for learning.
- Other info: Full training provided, with opportunities for career progression and global vineyard exploration.
The predicted salary is between 20000 - 28000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Fancy joining the UK's number one Wine Specialist? Majestic Wine are looking for a dynamic, ambitious and driven individual in the South West London area who wants to grow and develop in a company that's revolutionising retail!
Who are we? Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role: As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities:
- Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure compliance with internal policies, processes and complete mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic's Ways of Working and source of support for more junior team members.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities supported by excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes various discounts and support services.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 39 and 45 Hours Per Week Available.
We look forward to receiving your application! Together we are Majestic!
Retail Trainee Manager - South West London employer: Majestic Wine Warehouses LTD
Contact Detail:
Majestic Wine Warehouses LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - South West London
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently during your interview will show your passion and commitment to the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional experiences, which is crucial for this position.
✨Tip Number 3
Research the WSET qualifications and express your eagerness to learn more about wine. Showing that you're proactive about your professional development can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Majestic Wine if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Retail Trainee Manager - South West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you delivered exceptional customer service or worked in a fast-paced environment, as these are key for the Trainee Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and customer service. Mention specific examples of how you've contributed to team success in previous roles and express your enthusiasm for joining Majestic Wine.
Highlight Your Skills: In your application, clearly outline your skills that align with the job description, such as problem-solving, communication, and time management. Use concrete examples to demonstrate how you've applied these skills in past experiences.
Show Your Willingness to Learn: Since wine knowledge is beneficial but not essential, emphasise your eagerness to learn more about wine and your commitment to achieving WSET qualifications. This shows your dedication to personal and professional growth within the company.
How to prepare for a job interview at Majestic Wine Warehouses LTD
✨Show Your Passion for Wine
As a Trainee Manager at Majestic Wine, demonstrating your enthusiasm for wine is crucial. Be prepared to discuss your favourite wines and any experiences you've had with them. This will show your genuine interest in the product and align with the company's focus on knowledgeable service.
✨Highlight Customer Service Skills
Majestic Wine places a strong emphasis on exceptional customer service. Share specific examples from your past experiences where you went above and beyond for a customer. This will illustrate your commitment to delivering outstanding shopping experiences.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you successfully managed challenges in a retail or hospitality environment, and be ready to explain your thought process and actions taken.
✨Demonstrate Teamwork and Leadership Potential
As a future leader, it's important to showcase your ability to work well in a team and support others. Discuss instances where you contributed to team success or took initiative to help colleagues, as this aligns with the role's responsibilities.
