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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's number one Wine Specialist, revolutionising retail.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team, learn about wine, and enhance your customer service skills.
- Qualifications: Excellent communication skills, a passion for learning, and a valid UK/EU driving licence required.
- Other info: Permanent contract with 18 hours per week, including weekends and evenings.
Fancy joining the UK\’s number one Wine Specialist?
Majestic Wine Gerrards Cross are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
The Role
As a Sales Assistant you\’ll be supporting your store team with driving sales performance and the day-day running of your store. You\’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you\’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
- Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
- Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic\’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
- Competitive Salary
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent
- Hours: 18 Hours Per Week (weekend and evening work required)
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Retail Sales Assistant/Driver - Gerrards Cross (18 Hours) employer: Majestic Wine Warehouses LTD
Contact Detail:
Majestic Wine Warehouses LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Gerrards Cross (18 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This aligns perfectly with Majestic's focus on delivering exceptional customer experiences.
✨Tip Number 3
Research the latest trends in the wine industry and be ready to discuss them. This shows that you're proactive and passionate about the field, which is crucial for a role that involves selling wine.
✨Tip Number 4
Prepare to discuss how you can contribute to the store's KPIs and sales performance. Think of specific strategies or ideas you could implement to drive sales and enhance customer loyalty.
We think you need these skills to ace Retail Sales Assistant/Driver - Gerrards Cross (18 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the role of a Retail Sales Assistant/Driver at Majestic Wine.
Showcase Customer Service Skills: Emphasise your ability to deliver exceptional customer service in your application. Provide specific examples of how you've gone above and beyond for customers in previous roles, as this is crucial for the position.
Demonstrate Passion for Wine: While wine knowledge is beneficial, showcasing your passion for learning about wine can set you apart. Mention any relevant experiences or courses, like WSET qualifications, that demonstrate your eagerness to grow in this area.
Highlight Teamwork and Initiative: Majestic Wine values teamwork and initiative. In your application, include examples of how you've successfully worked in a team and taken the lead on projects or tasks, especially in a retail environment.
How to prepare for a job interview at Majestic Wine Warehouses LTD
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your commitment to learning and growing in the role.
✨Emphasise Customer Service Skills
Since exceptional customer service is at the heart of the role, be prepared to discuss specific examples of how you've delivered outstanding service in previous positions. Highlight your ability to connect with customers and create memorable shopping experiences.
✨Demonstrate Teamwork and Leadership
Talk about your experience working in teams and how you can support and motivate others. Mention any instances where you've taken the lead or helped junior team members, as this aligns with the company's values of collaboration and support.
✨Prepare for Operational Questions
Be ready to discuss your understanding of retail operations, including stock management and store presentation. Show that you can think critically about improving processes and maintaining a high standard in the store's appearance.