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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, staff discounts, career development, and wine tasting events.
- Why this job: Be part of a dynamic team revolutionising retail while learning about wines and enhancing customer experiences.
- Qualifications: Must have a full UK driving licence and a passion for learning about wines.
- Other info: Flexible hours with a focus on weekends and evenings; full training provided.
Fancy joining the UK\’s number one Wine Specialist?
Majestic Wine Beaconsfield are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK\’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic\’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Sales Assistant you\’ll be supporting your store team with driving sales performance and the day-day running of your store. You\’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you\’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
- Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
- Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic\’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan
- Life Assurance (Worth 2 times your annual salary)
- Uniform provided
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent
- Hours: 12 Hours Per Week
- Must be able to work weekends and evenings
- Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\’s license (held for at least 12 months) for this position.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Retail Sales Assistant/Driver - Beaconsfield (12 hours) employer: Majestic Wine Warehouses LTD
Contact Detail:
Majestic Wine Warehouses LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Beaconsfield (12 hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and current promotions. Being knowledgeable about their wines, spirits, and beers will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Showcase your adaptability and problem-solving skills by preparing scenarios where you successfully handled challenges in a retail environment. This will resonate well with the dynamic nature of the job at Majestic Wine.
✨Tip Number 4
If you have a passion for wine, consider mentioning any relevant experiences or knowledge you have, even if it's informal. Expressing your eagerness to learn more about wine and pursue WSET qualifications can set you apart from other candidates.
We think you need these skills to ace Retail Sales Assistant/Driver - Beaconsfield (12 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Retail Sales Assistant. Emphasise any previous customer service roles, sales achievements, and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and customer service. Mention specific examples of how you've driven sales or provided exceptional service in past roles, and express your enthusiasm for joining Majestic Wine.
Showcase Your Wine Knowledge: Even if you don't have extensive wine knowledge, demonstrate your eagerness to learn. Mention any relevant courses or certifications you're pursuing, like the WSET qualification, and your commitment to becoming knowledgeable about the products.
Highlight Your Driving Experience: Since driving is a key part of the role, ensure you mention your full UK manual driving licence and any relevant driving experience. This will reassure the employer of your capability to handle the driving responsibilities of the position.
How to prepare for a job interview at Majestic Wine Warehouses LTD
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and customer service during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your genuine interest in the role and align with Majestic's focus on product passion.
✨Highlight Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction, as this is a key aspect of the Sales Assistant position.
✨Demonstrate Teamwork and Leadership
Majestic values collaboration, so be prepared to talk about your experience working in teams. Highlight instances where you've taken initiative or supported colleagues, especially in achieving sales targets or improving store performance.
✨Be Ready to Discuss Problem-Solving
Think of examples where you've successfully resolved challenges in a retail environment. This could include handling difficult customers or finding solutions to operational issues, showcasing your adaptability and problem-solving skills.