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For Companies At a Glance
- Tasks: Drive sales and deliver exceptional customer service in a dynamic retail environment.
- Company: Join Majestic Wine, the UK's leading wine specialist with over 200 stores.
- Benefits: Enjoy competitive salary, performance bonuses, and up to 20% staff discount.
- Why this job: Be part of a revolutionary company with fantastic career development opportunities.
- Qualifications: Passion for learning about wine and excellent customer service skills required.
- Other info: Full training provided, plus invites to exclusive wine tasting events.
The predicted salary is between 12000 - 18000 £ per year.
Overview
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Wolverhampton are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
- Involvement in all operational tasks required for the day-to-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you
- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan
- Life Assurance (Worth 2 times your annual salary)
- Uniform provided
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics
- Contract: Permanent
- Hours: 12 Hours Per Week
- Must be able to work weekends and evenings
- Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\’s license (held for at least 12 months) for this position.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Retail Sales Assistant/Driver employer: Majestic Wine Warehouses LTD
Contact Detail:
Majestic Wine Warehouses LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Majestic Wine's history, values, and product range. This will not only impress your interviewers but also help you connect your passion for wine with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to deliver exceptional service. Remember, they want someone who can drive sales through great customer experiences, so be ready to share your ideas on how to do that.
✨Tip Number 3
Show off your enthusiasm for learning! Since wine knowledge is a bonus, express your eagerness to pursue the WSET qualification. Share any previous experiences or courses you've taken that relate to this, as it shows you're committed to growing with the company.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Majestic Wine values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share examples of how you’ve supported colleagues or contributed to achieving team goals.
We think you need these skills to ace Retail Sales Assistant/Driver
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for wine and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role. Focus on your customer service abilities and any previous retail experience. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Majestic Wine.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Majestic Wine Warehouses LTD
✨Know Your Wines
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, their origins, and tasting notes. This will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with Majestic's focus on customer loyalty.
✨Demonstrate Team Spirit
Majestic values teamwork, so be ready to discuss how you work well with others. Share experiences where you supported your team in achieving targets or improving store performance, highlighting your collaborative approach.
✨Be Ready to Drive
Since driving is a key part of the role, ensure you're comfortable discussing your driving experience. Mention your full UK driving licence and any relevant experiences that showcase your reliability and responsibility behind the wheel.